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mohdfirozali's avatar
mohdfirozali
Copper Contributor
Jun 11, 2020

Deleted Emails Keep Coming Back in their Source Folders

Hi Team,

 

I am assisting a customer who is running Exchange Server 2016 CU11 - Version 15.1 ‎(Build 1591.10)‎  and is having issue in deleting emails from the email accounts on the server.

 

The deleted emails re-appear in the folders they were deleted from, tried permanently deleting the emails from OWA & Outlook but that doesn't help.

 

The Issue is affecting multiple users on the Exchange Server.

 

- Have done following troubleshooting :

- Confirmed there is no Litigation hold in place

- Advise User to delete email account from all the devices and use OWA 

- Purged all the deleted Items

 

Any further help in getting this sorted would be highly appreciated.

 

Thanks

 

2016
Exchange Server
  • mohdfirozali's avatar
    mohdfirozali
    Jun 21, 2020

    BemmelenPatrick  

    Yes, I have checked the services earlier and they appeared to be running perfectly. MFA was doing its job and there were no retention policies to put a hold on emails.

     

    Apparently, the dismount and remount of the database along with a clean restart of the server have fixed the issue for me.

     

    Thanks for your help anyway. 🙂 

     

  • BemmelenPatrick's avatar
    BemmelenPatrick
    Iron Contributor
    Jun 12, 2020
    Hello Mohd,

    This sounds a bit like database corruption, could you please run the following command to get the status of the database?
    You will need to bring down the databases (dismount) so make sure you do this outside of business hours.

    Get-MailboxDatabase | Dismount-Database

    Get-MailboxDatabase -Status | % { eseutil /mh $_.edbfilepath }

    Get-MailboxDatabase | Mount-Database
    • mohdfirozali's avatar
      mohdfirozali
      Copper Contributor
      Jun 12, 2020

      BemmelenPatrickHi, thanks for your response, please see the output from the command below:

       

      [PS] C:\Windows\system32>Get-MailboxDatabase -Status | % { eseutil /mh $_.edbfilepath }

       
      Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
      Version 15.01
      Copyright (C) Microsoft Corporation. All Rights Reserved.
       
      Initiating FILE DUMP mode...
      Database: E:\Databases\Mailbox database.edb
       
       
      DATABASE HEADER:
      Checksum Information:
      Expected Checksum: 0x7601f2bb
      Actual Checksum: 0x7601f2bb
       
      Fields:
      File Type: Database
      Checksum: 0x7601f2bb
      Format ulMagic: 0x89abcdef
      Engine ulMagic: 0x89abcdef
      Format ulVersion: 0x620,20,0 (attached by 0)
      Engine ulVersion: 0x620,60,120 (efvCurrent = 9040)
      Created ulVersion: 0x620,20
      DB Signature: Create time:11/06/2018 20:35:42.805 Rand:269668576 Computer:
      cbDbPage: 32768
      dbtime: 1197083150 (0x475a0a0e)
      State: Clean Shutdown
      Log Required: 0-0 (0x0-0x0)
      Log Committed: 0-0 (0x0-0x0)
      Log Recovering: 0 (0x0)
      Log Consistent: 0 (0x0)
      GenMax Creation: 00/00/1900 00:00:00.000 LOC
      Shadowed: Yes
      Last Objid: 376339
      Scrub Dbtime: 0 (0x0)
      Scrub Date: 00/00/1900 00:00:00.000 LOC
      Repair Count: 0
      Repair Date: 00/00/1900 00:00:00.000 LOC
      Old Repair Count: 0
      Last Consistent: (0xB1189,D8,B84) 06/12/2020 19:15:01.869 UTC
      Last Attach: (0xB0E75,2,268) 06/11/2020 05:53:31.316 UTC
      Last Detach: (0xB1189,D8,B84) 06/12/2020 19:15:01.869 UTC
      Last ReAttach: (0x9C688,2,268) 04/17/2020 02:54:29.834 UTC
      Dbid: 1
      Log Signature: Create time:11/06/2018 20:35:42.399 Rand:3444012206 Computer:
      OS Version: (6.2.9200 SP 0 NLS ffffffff.ffffffff)
       
      Previous Full Backup:
      Log Gen: 0-0 (0x0-0x0)
      Mark: (0x0,0,0)
      Mark: 00/00/1900 00:00:00.000 LOC
       
      Previous Incremental Backup:
      Log Gen: 0-0 (0x0-0x0)
      Mark: (0x0,0,0)
      Mark: 00/00/1900 00:00:00.000 LOC
       
      Previous Copy Backup:
      Log Gen: 640531-640634 (0x9c613-0x9c67a) - OSSnapshot
      Mark: (0x9C67A,3B,4B)
      Mark: 04/17/2020 02:33:01.317 UTC
       
      Previous Differential Backup:
      Log Gen: 0-0 (0x0-0x0)
      Mark: (0x0,0,0)
      Mark: 00/00/1900 00:00:00.000 LOC
       
      Current Full Backup:
      Log Gen: 0-0 (0x0-0x0)
      Mark: (0x0,0,0)
      Mark: 00/00/1900 00:00:00.000 LOC
       
      Current Shadow copy backup:
      Log Gen: 0-0 (0x0-0x0)
      Mark: (0x0,0,0)
      Mark: 00/00/1900 00:00:00.000 LOC
       
      cpgUpgrade55Format: 0
      cpgUpgradeFreePages: 0
      cpgUpgradeSpaceMapPages: 0
       
      ECC Fix Success Count: none
      Old ECC Fix Success Count: none
      ECC Fix Error Count: none
      Old ECC Fix Error Count: none
      Bad Checksum Error Count: none
      Old bad Checksum Error Count: none
       
      Last Database Maintenance Finish Date: 00/00/1900 00:00:00.000 LOC
      Current Database Maintenance Start Date: 11/11/2018 21:16:12.498 UTC
      Highest Continuous Database Maintenance Page: 0
      Highest Database Maintenance Page: 0
       
      Database Header Flush Signature: Create time:06/12/2020 19:15:01.869 Rand:3989111999 Computer:
      Flush Map Header Flush Signature: Create time:00/00/1900 00:00:00.000 Rand:0 Computer:
       
       
      Operation completed successfully in 0.93 seconds.
      • BemmelenPatrick's avatar
        BemmelenPatrick
        Iron Contributor
        Jun 15, 2020
        The database seems to be in order because of the Clean Shutdown state.
        Are all the Exchange services running, and in particular the Mailbox Assistent service?
        This service applies the retention tags and processes all mailbox operations within your Exchange server.
        Also, could you tell me a bit more about your environment, like for instance, are you using a DAG setup?

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