Forum Discussion
Contacts messed up after mailbox move
I have run into this on two separate occasions now with two competently different clients/environments. I have a single user who's contacts have appear to have merged after migrating their mailbo...
Is there anything under Linked Contacts? If yes, unlink them. Outlook is bad at linking contacts - it was one of the things I hated about People view in Outlook 2013.
If you open the actual contact form, are these addresses under Email1, Email2, Email3?
How is the sender addressing the message that it's sent to both addresses? That should only happen if they select a contact with multiple addresses (in the original Contact form) and click the Email button in the ribbon or right click and choose Create > Email. If the user uses a view where they see the contact card, they can click on an address to send only to that address.