Forum Discussion

PaulyHaley's avatar
PaulyHaley
Copper Contributor
Sep 21, 2023

Cannot display the folder

We have 1 user that has a weird issue sometimes when they access another user mailbox (shared with others) from a favourite shotcut, where the message window is completely blank with just the words: Cannot display the folder.  Please see attached.

 

If they click away from the mailbox and leave it a while and come back the content is displayed.  The issue is totally random and cannot be re-produced on demand.

 

We have re-built the laptop but the issue still exists and presents on multiple devices.  I am migrating the mailbox to a new DB to see if this helps.

 

I am leaning towards a user account / mailbox problem but we have tried everything and are now stumped.  Has anyone else ever seen this?  Suggestions / help please.

 

Thanks

Paul

  • PaulyHaley 

     

    Is the behaviour same in Webmail as well?

     

    How was the delegate access access granted? Is it via Outlook Client or Full Mailbox Access via EAC or PowerShell

     

     

     

     

    If I have answered your question, please mark your post as Solved

    If you like my response, please give it a Like :smile:

    Appreciate your Kudos! Proud to contribute! ğŸ™‚

     

    • Paul_Haley's avatar
      Paul_Haley
      Copper Contributor

      Deleted 

       

      Hey

       

      We give Full Mailbox Access via EAC.  Our users do not like using webmail, so cannot comment on that.  Odd thing with this user is it will happen on multiple laptops at random times.

       

      Thanks

      Paul

Resources