Forum Discussion

Copper Contributor

Dec 17, 2022

Why is my Help not functioning

I am trying to access help to research some topics and keep getting the message to check my internet connection. But connection is fine.

Silver Contributor

Dec 18, 2022

Close Excel completely..

Restart Excel.

Try again.

Copper Contributor

Dec 18, 2022

did that...don't work

Patrick2788
Silver Contributor
Dec 18, 2022
File | Account | Sign out then Sign back in
- SAMPEM27
  Copper Contributor
  Dec 18, 2022
  That actually worked. Fixed both Excel and Word. Thanks.
  - Patrick2788
    Silver Contributor
    Dec 19, 2022
    You're welcome! Glad it worked.
Detlef_Lewin
Silver Contributor
Dec 18, 2022
SAMPEM27
Did you check the resource monitor whether Excel was completely closed?
- SAMPEM27
  Copper Contributor
  Dec 18, 2022
  If I knew what that was, I would try it.

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