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Whitney Andersen's avatar
Whitney Andersen
Copper Contributor
Dec 29, 2017

Sum returns 0

I have a data validation list in column C. 

 

In column D I have this formula:

=IF(OR(C$5:C$30="400 Confirmation Calls",C$5:C$30="1100 Inbound Calls",C$5:C$30="430 Appts Created"),1,"")&IF(OR(C$5:C$30="420 Confirmation Calls",C$5:C$30="1200 Inbound Calls",C$5:C$30="450 Appts Created"),2,"")&IF(OR(C$5:C$30="450 Confirmation Calls",C$5:C$30="1300 Inbound Calls",C$5:C$30="470 Appts Created"),3,"")

 

At the bottom of column D I want it to sum up the total for all of D and for some reason it just returns "0".

  • Haytham Amairah's avatar
    Haytham Amairah
    Dec 30, 2017

    Make sure to enter the second formula by pressing Ctrl+Shift+Enter as I mentioned before, this keystroke shortcut will force the formula to deliver the right result.

     

    Give it a try.

     

  • Haytham Amairah's avatar
    Haytham Amairah
    Silver Contributor

    It's a common issue!

     

    Quick solution:

    =SUMPRODUCT(VALUE(SUM RANGE))

     

    Please refer to my answer to this question to learn more about this issue!

    • Whitney Andersen's avatar
      Whitney Andersen
      Copper Contributor

      It didnt seem to work... or I did it wrong which is much more probable. 

      I put 

      =SUMPRODUCT(VALUE(d5:d29))

       I only want it to sum up the range D5:D29

      • Haytham Amairah's avatar
        Haytham Amairah
        Silver Contributor

        It should work!

        Let me know what its result!

        Is it 0 or something else?

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