Forum Discussion
"Sorry, we couldn't open... "error opening excel file in Desktop app from Teams
Hoping someone can help me resolve this one quickly! I'm trying to open a file from Teams on the Desktop Excel App. I can edit it no problem in Teams and in a browser BUT I need to open in th...
I found a resolution to my issue:
found the issue - tied to PCMover "cloning"
Have to clear OfficeFileCache - in my users case the version was 16.0 and not 15.0
Close all Office applications.
Navigate to: %systemDrive%\Users\%userprofile%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache\
Clear all the files in this directory [It’s okay, if you cannot delete one or two files]
found the issue - tied to PCMover "cloning"
Have to clear OfficeFileCache - in my users case the version was 16.0 and not 15.0
Close all Office applications.
Navigate to: %systemDrive%\Users\%userprofile%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache\
Clear all the files in this directory [It’s okay, if you cannot delete one or two files]