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Mathew Ketterer's avatar
Mathew Ketterer
Copper Contributor
Jan 10, 2018
Solved

Form now wont open showing Sorry, Something went wrong

Working on a new form and now the form won't open and displays this.
microsoft forms
  • Frank Yan's avatar
    Frank Yan
    Jan 11, 2018

    Hi, Mathew,

    I'm from Microsoft Forms team. Your form has been repaired. You can verify now. 

     

    We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue. 

Wendy Kanis's avatar
Wendy Kanis
Copper Contributor
Feb 02, 2018

 

Hi, 

 

I also have a form that will not open.  If someone can help, I would appreciate it!

 

 

 

I have been using it for several weeks and today it will not open. I'm afraid I have lost all the responses.

Do you have any suggestions?

 

Thanks

Frank Yan's avatar
Frank Yan
Icon for Microsoft rankMicrosoft
Feb 02, 2018

Wendy, sorry for the inconvenience. Forms had a service incident about 3 hours ago. It has been mitigated now. I have checked your error and it appeared to be the same issue. You can verify on your form. 

 

The service issue was related to the increased usage of Forms. as we recently increased the response limit per form. We will have postmortem on the incident. 

 

Thanks - Frank

  • Wendy Kanis's avatar
    Wendy Kanis
    Copper Contributor
    Feb 02, 2018

    Thanks so much for the quick response Frank!  It's working now.

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