Forum Discussion
DaveMsth
Jun 23, 2026Copper Contributor
Signature Line - Cannot use certificate to sign
Hello, I work for an IT support section and am having difficulties with resolving an issue with signature lines. The users have recently received new Windows 11 devices with Office 365 enterp...
Jamony
Jul 02, 2026MCT
Hello Dave since the certificate works in Word but not Excel, I’d compare Office trust settings and document protection settings between the two apps. Also check whether the certificate includes the right Enhanced Key Usage for document signing and whether Excel is blocking it because of macro/security policy. Testing with a new blank workbook and a newly issued test certificate can help separate certificate issues from workbook issues.