Forum Discussion
Scroll bar doesn't work when I freeze rows
I'm using Excel 365, and am experiencing this issue on TWO separate computers. It's never been an issue on any previous version of excel btw (2016 etc). When I freeze the top row, and use the up/down...
It’s a rare issue but may happen accidentally. If the SHIFT key gets jammed somehow or any object keeps it pressed then scrolling by mouse won’t work. The scroll bar will work though.
Solutions:
Repair the key or change the keyboard.
Remove the object that has pressed the SHIFT key.
Greeting,
Rachel Gomez