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ArturL325's avatar
ArturL325
Copper Contributor
Oct 03, 2024

Screentips not showing

Hi all,

 

I'm currently using Windows 11 and Microsoft 365 Version 2409 (Build 18025.20104). Since a few months ago, I noticed that shapes don't display ScreenTips anymore when you create a hyperlink on them. Word has the same behaviour.

 

When you go to Insert, Shapes, and you draw any shape, when you right-click and go to Link, you insert a hyperlink to a place on your document, and you set a ScreenTip to display, the screen tip doesn't show. I've noticed two behaviours, one is when you set the hyperlink to your document, in this case, the screentip doesn't work, but if you use an URL or a folder/document on your PC, it shows the path to that file or URL.

 

I've tried every possible configuration on Options, General, and on Options, Advanced, but none of them make a difference. I have another machine that has Version 2402, and that tool works properly.

 

I don't know if anyone would have a way to fix it, or if it's a bug and Microsoft would have to fix it, but any help would be great.

 

Thank you.

3 Replies

  • Here are some potential solutions and explanations for the ScreenTips not showing issue:

    *Possible Solutions:*

    1. Check for updates: Ensure Microsoft 365 is updated to the latest version.
    2. Disable/Re-enable ScreenTips: Go to File > Options > Advanced > Display > uncheck and re-check "Show ScreenTips on objects."
    3. Reset Word settings: Press Win + R, type "winword /r," and press Enter.
    4. Check document-specific settings: Verify ScreenTips are enabled in the document's properties.
    5. Repair Office installation: Go to Control Panel > Programs and Features > Microsoft 365 > Change > Repair.
    • ArturL325's avatar
      ArturL325
      Copper Contributor
      Hi,

      Thank you for your support. I already tried all those options, in multiple computers and using multiple accounts. As Oliv said previously, it is a problem that affects other members of the community as well.

      I truly believe it is a bug on Excel. Thank you.

      Kind Regards.
  • Oliv_Paris19's avatar
    Oliv_Paris19
    Copper Contributor
    Hi,
    I have the same issue with Excel 2019 since mid-august and the following ticket is also open
    https://answers.microsoft.com/en-us/msoffice/forum/all/screentips-are-not-being-displayed-for-linked/0e20109c-5bcc-4805-a97d-c6b9c39df561

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