Forum Discussion
Pinning google drive files
First of all, thank you for your help. In order:
1) Did that (was done before I posted)
2) I am not exactly sure how to do that, but I can open the files from my computer without issue.
3) There was nothing in the box in the area you described. I cleared the empty box to be sure.
4) Here is the issue, I cannot pin the files. Even when the file is open, it does not show up on the recent file list in excel, or when you right click on the excel icon in the tray. It is like Excel is not recognizing the file exists, even though it is open (!)
5) Files are in the same location as before, and usable both on this computer and my other computer (see #7 also).
6) I did this before posting. I also tried to "repair" office following MS's directions before I posted. This did not fix it.
7) I have an older computer where I also use drive and excel (older version - '16 on the old computer, '21 on the new computer). I fired that up this morning, and excel still has the files from Google drive pinned, and still opens them. When I open a file from drive on that computer, it also shows up in the recent file lists and can be pinned.
I signed out of all my google services today, and un-installed/re-installed drive this morning and still have the issue. I will try MS & Google as you suggested. Thanks again for trying to help, and have a great day!
Thank you for providing additional information about the issue. It seems like you've already tried several troubleshooting steps, but the problem persists. Since the issue appears to be specific to your new computer and not occurring on your older computer, it could be related to the Excel installation or configuration on the new computer.
Here are a few additional suggestions you can try:
- Repair Office Installation: Since you mentioned trying to repair Office before, you might want to try a more thorough repair of the Office installation. You can do this by going to Control Panel > Programs and Features, then right-clicking on Microsoft Office and selecting "Change" or "Repair".
- Create a New User Profile: Sometimes, issues with Excel settings or configurations can be specific to the user profile. You could try creating a new user profile on your new computer and see if the issue persists when using Excel under the new profile.
- Check Add-Ins: Make sure there are no conflicting add-ins or third-party software installed on your new computer that could be interfering with Excel's functionality. Try disabling any add-ins and see if the problem persists.
- Check Windows Updates: Ensure that Windows on your new computer is up to date with the latest updates and patches. Sometimes, updates can resolve compatibility issues with software.
- Check Antivirus/Firewall Settings: Although you mentioned turning off antivirus, it's possible that there could still be some security settings affecting Excel's behavior. Double-check the settings of your antivirus/firewall software to ensure that they are not blocking Excel or Google Drive access.
- Check Excel Trust Center Settings: Verify that the Trust Center settings in Excel are not overly restrictive and not blocking access to files from Google Drive. You can access Trust Center settings by going to File > Options > Trust Center.
If none of these steps resolve the issue, reaching out to Microsoft and Google support as previously suggested would be a good next step. They may have additional insights or specific troubleshooting steps to help resolve the issue. With that I would be at my wits end.
- NikolinoDE - thanks! In the interim I did a number of those steps. I also contacted MS directly. They pointed me to a different community page. At that point, it was suggested to log out of OneDrive, and then back in. At this point, it is working again; the google drive files show up in the recent list, and I am able to pin them. I am not sure how logging in/out of OneDrive affects that, but it seemed to work. Again, thank you for the guidance.
- I'm glad you came to a solution.
Wish you further success.