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Mike Asplin's avatar
Mike Asplin
Copper Contributor
Jun 25, 2026

Odd pasting of things as images

This just started on specific page of one specific workbook, but now happening on completely new workbook.  If I select a cell and copy and paste it puts it as an image in the cell.  If I right click to paste I dont get the usual choices of test, formula, format etc I just get paste picture in cell or paste (which pastes an image)

I've done a full reinstall and now it seems to be alternating between normal copy and copy as image if I do Ctrl C. The clipboard shows an image and then text in the history. 

I've disabled all com addins except dropbox. 

Driving me nuts as been getting slowly worse over last few months.  Any ideas appreciated

3 Replies

  • NikolinoDE's avatar
    NikolinoDE
    Platinum Contributor

    Let’s work through this logically.

    What’s almost certainly happening…
    Excel itself isn’t broken. When you press Ctrl+C, Excel puts both the cell data (as text) and a picture (image format) onto the clipboard – that’s normal. The problem is that something else (a background app) is interfering with how Excel chooses which format to paste, and it’s defaulting to the image.

    The fact that your clipboard history shows both an image and text is the key clue. This means the data is there; we just need to stop the hijacker.

     

    Immediate relief (while we investigate)

    Use Paste Special to bypass the glitch:

    • Press Ctrl + Alt + V
    • Choose “Text” or “Unicode Text”
    • Click OK

    This forces Excel to paste the raw data and ignore the image format entirely.

     

    The real fix – find the interfering app

    The usual suspects are:

    • Dropbox (especially its screenshot / clipboard sharing features)
    • Screenshot tools (Snag it, Green shot, Light shot, Share X)
    • Clipboard managers (Dit to, Clip Clip, 1 Clipboard)
    • Remote desktop tools (Team Viewer, Any Desk)

    Let’s test them one at a time, starting with the most likely candidate.

    Step 1 – Quick test: quit Dropbox completely

    • Right‑click the Dropbox icon in your system tray (near the clock)
    • Click your profile/gear icon and select “Quit” or “Exit”
    • Now open Excel and test Ctrl+C / Ctrl+V on a new blank workbook

    If the problem disappears, you’ve found the culprit. To fix it permanently, open Dropbox Preferences → go to the Import or Backups tab and disable any options like “Share screenshots using Dropbox” or “Save screenshots to Dropbox”. Also check the General tab for any “clipboard” or “link sharing” hooks and turn them off.

    Step 2 – If Dropbox isn’t the cause, try Excel Safe Mode

    This starts Excel without any add‑ins or customisations, which helps us isolate whether the issue is inside Excel or outside.

    • Press Win + R, type excel /safe, and press Enter
    • Test copy/paste in that safe window

    If it works correctly in Safe Mode, the problem is likely an Excel add‑in or a corrupted customisation – but given your symptoms, it’s more likely an external app.

    Step 3 – Check your Windows Clipboard History

    • Press Win + V to open the clipboard panel
    • Click the “Clear all” button (the three dots at the top right) to reset the entire clipboard
    • Close and reopen Excel, then test again

    This sometimes clears a stuck image payload and forces Windows to rebuild the clipboard fresh.

    Step 4 – Cast a wider net (screenshot / remote tools)

    Quit any of these apps (one by one) and test after each:

    • Snag it, Green shot, Light shot – they often have a “copy to clipboard as image” default action
    • Team Viewer, Any Desk – they hook the clipboard for syncing
    • Microsoft Power Toys – particularly the “Advanced Paste” or “Keyboard Manager” modules

    Step 5 – Only if all else fails: clean boot

    I normally leave this as a last resort, but if nothing above helps, a clean boot will tell us for certain if a background service is the culprit.

    • Press Win + R, type msconfig, and press Enter
    • Go to the Services tab, check “Hide all Microsoft services”, then click “Disable all”
    • Go to the Startup tab → “Open Task Manager” – disable all startup items
    • Restart your PC and test Excel

    If the problem goes away, re‑enable services in batches until you find the specific one responsible.

     

    One final note – I’m deliberately avoiding heavy‑handed steps like registry edits or user profile rebuilds for now. Those are almost never needed for this specific symptom, and we’ve got plenty of easier checks to run first.

     

    My answers are voluntary and without guarantee!

     

    Hope this will help you.

    • Mike Asplin's avatar
      Mike Asplin
      Copper Contributor

      As you say I can see both text and image in the clipboard but image is top.  Its currently alternating so presumably just random which is top in the clip board. so I can pick using windows v. If I try paste special I only get the option of  Bitmap (Ctrl+alt+v doesnt do anything)

      I had a dropbox for office addin which I have removed but no difference. I dont have any other 3rd party apps except Helpwire which is a remote desktop app.  That seems to be the culprit which is extremely irritating as need to use it for multiple machines I am running. any remote desktop apps that are approved of? 

       

      Thanks so much for finding it

      • NikolinoDE's avatar
        NikolinoDE
        Platinum Contributor

        The alternating behavior is a massive clue that suggests something is competing for clipboard priority, which could be any of the apps, or even Windows itself.

        Here are the strong candidates we haven't properly ruled out yet:

         1. Windows Cloud Clipboard Sync

        If you're signed into Microsoft with a work/school account, Windows syncs your clipboard history across devices.
        Test: Go to Settings → System → Clipboard. Turn off "Sync across devices" and clear the clipboard history. Restart Excel. If the alternating behavior stops, that was it.

         2. Windows PowerToys (if you have it installed)

        The "Advanced Paste" module in PowerToys hijacks the clipboard and can force certain formats. Even if you don't use it, it runs in the background.
        Test: Open PowerToys and disable the "Advanced Paste" module entirely.

         3. Keyboard/Mouse Vendor Software (Logitech Options, Razer Synapse, Corsair iCUE)

        These often have macro or "smart" clipboard features that intercept Ctrl+C/V to add custom formatting. They update silently in the background, which could explain the "getting worse over months" symptom.

         4. A Corrupted Excel User Profile / Template

        Excel saves your recent copy/paste preferences in the registry. A glitch there could default to "Paste as Picture" when it can't decide.
        Test: Close Excel, press Win + R, type %appdata%\Microsoft\Excel\, and rename the Excel14 (or Excel15) folder to Excel14_old. Restart Excel – it will rebuild a fresh profile. Test copy/paste.

         5. A Stuck "Default Paste Format" in Registry

        There's a specific registry key that controls Excel's default paste behavior. It's rare, but it can get corrupted.
        Test: Before doing this, I'd suggest the clean boot test from my first message first, as it's safer.

         

        The Definitive Test to Prove if It's Help wire

        Instead of guessing, let's do a controlled experiment:

        1. Completely uninstall Helpwire (not just quit – actually uninstall it) and reboot.
        2. Open Excel and test Ctrl+C/Ctrl+V 20 times in a row. If it's flawless every single time, Help wire was the problem.
        3. If it still alternates between normal and image after Help wire is gone, then Help wire was never the issue – and you need to look at Windows itself, PowerToys, or your keyboard software.

         

        My answers are voluntary and without guarantee!

         

        Hope this will help you.