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kweatherford's avatar
kweatherford
Copper Contributor
Jan 05, 2023

Network Connection Error in Excel

I get the following error when trying to access Help in Excel.   Sorry, something went wrong. Please check your network connection and try again.   My wireless network is fine. I get internet acc...
Excel
fedupwithusernames's avatar
fedupwithusernames
Brass Contributor
Jul 02, 2023

This has been annoying me for months, and finally I decided to persevere.  None of the suggestions here or other threads worked for me.  My Account seemed fine, there was no FIX button. I tried logging out and in again.  I have Office 365 so Excel doesn't even show separately in the Apps and Features section.

 

What DID work was opening Excel in Administrator mode - F1 worked immediately.  I then closed and reopened Excel normally, and F1 still works.

 

Hope that this helps someone.

  • LuckyStiff63's avatar
    LuckyStiff63
    Copper Contributor
    Jul 31, 2024
    fedupwithusernames wrote:

     ... What DID work was opening Excel in Administrator mode - F1 worked immediately.  I then closed and reopened Excel normally, and F1 still works.

     

    Hope that this helps someone.

    This worked for me today, to get my Excel online help working.  

    Thanks for Submitting the fix!

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