Forum Discussion
kweatherford
Jan 05, 2023Copper Contributor
Network Connection Error in Excel
I get the following error when trying to access Help in Excel. Sorry, something went wrong. Please check your network connection and try again. My wireless network is fine. I get internet acc...
dbliss147
Apr 04, 2023Copper Contributor
I ran into the same problem, and solved it by logging into my 365 Account.
Here are the steps using Excel:
At Home, locate the Account
Then click on Manage Account. Sign on to your 365 account... which should take you to the account landing page, https://myaccount.microsoft.com/.
Go back to your app, and try clicking Help once again... I was surprised to notice Help was there.
If anyone from Microsoft is listening, might I suggest some bits of Help (such as this) should be accessible even if not logged on - to reduce the frustration of paying customers.