Forum Discussion
kweatherford
Jan 05, 2023Copper Contributor
Network Connection Error in Excel
I get the following error when trying to access Help in Excel. Sorry, something went wrong. Please check your network connection and try again. My wireless network is fine. I get internet acc...
kweatherford250
Copper Contributor
Bob, as I live and breathe, and online with the Microsoft Support Rep, the network error went away, and Excel Help was working. Of course, the rep said perhaps a glitch. Ya think? Anyway, since MS Word Help was working, there was probably some issue with Excel. In the future, I suggested that I might trying rebooting my laptop, since I rarely turn it off. Still have one SSD program drive and 7200 RPM data drive.
Anyway, the rep regurgitated back what I already said...I would do (hard reboot) in the future. Smart guy. My suggestion to you is to leave Excel open for a while and allow the network glitch to perhaps reset, like mine did, or do a hard reboot and try again. Since the Help recovery last night, I just checked Excel and Help is still working.
Good luck!
Anyway, the rep regurgitated back what I already said...I would do (hard reboot) in the future. Smart guy. My suggestion to you is to leave Excel open for a while and allow the network glitch to perhaps reset, like mine did, or do a hard reboot and try again. Since the Help recovery last night, I just checked Excel and Help is still working.
Good luck!
John_Heaton
Jan 10, 2023Copper Contributor
- John_HeatonJan 12, 2023Copper Contributor
Doesn't matter about the subtleties of reboot types.
It was Outlook I was having the problem with, but same issue really. Anyway. Stooped and started Outlook again. All working. Sigh!!
- kweather9122Jan 12, 2023Copper Contributor
Hard reboot is when you select Windows Icon at the bottom left, then select Power > Shutdown. After shutdown, you simply restart your computer/laptop. Soft reboot is Windows icon, and then Power > Restart, which means the computer does not shut down or turn off. It just reboots warm (with power on). Hope that helps.
- ImChipBrownAug 02, 2024Copper Contributor
John_Heaton A hard reboot means shutting down and turning off the power ~ 10 seconds