Forum Discussion
My MS-Excel window goes black partially and intermittently.
- I already solved this issue. In case someone out there has the same problem, here is the proven solution:
Disable the graphics acceleration:
1. From Excel's main menu select Options.
2. At Excel Options window, choose Advanced on the left pane.
3. At the right pane, under Display options, CHECK the "Disable hardware graphics acceleration" checkbox and click OK.
This solution was provided on September 2022 by: Ravikumar Vadamalai, Independent Advisor, Microsoft Community.
Greetings to the Microsoft Tech Community.
ryjohn1 Hello, try the following (no results guaranteed):
1. Go to Windows -- Settings -- System -- Display -- Custom options for apps -- Add an app -- Browse
Look for your EXCEL app in your hard drive, usually it is located in C: / Program Files / Microsoft Office / root / Office16 / EXCEL.EXE
2. When the EXCEL app is accepted by Windows, it will display two buttons: Options / Remove
Click on Options
3. A pop-up window will display with "Graphics preference" options: Choose "Power Saving" option and check the "Don't use optimizations for windowed games" option. Click on "Save".
4. Reestart you Windows system and try working again on your Excel sheet.
This might solve your screen problem. I hope this helps,
Elizabeth Anne
México.
Unfortunately, this did not help either. The suggestion seemed to be a good one, but it did not work. Here is some evidences that i've done it right:
After i made this change, i rebooted my laptop.
Any more suggestions? 
- ryjohn1, I did quick research on your graphics card (GPU): Intel(R) Iris(R) Xe Graphics, and I find that there have been some functionality or compatibility issues between that graphics card and some CPU processors. Apparently, the solution is updating the graphics card driver.
To update the graphics card (GPU) driver: Settings -- System -- Display -- Advanced display -- Display adapter properties -- (a popup window will show up) -- Adapter tab -- Properties (button) -- (another popup window will show up) -- Driver - Update Driver
You can read more about it in:
https://community.intel.com/t5/Graphics/11th-Gen-Mobile-Iris-Xe-driver-issue/m-p/1268523/highlight/true
Alternatively, you can post your issue in the Intel Community:
https://community.intel.com/t5/forums/searchpage/tab/message?q=Intel(R)%20Iris(r)%20xe%20graphics%20Excel%20issue&noSynonym=false&collapse_discussion=true
I hope this helps,
Elízabeth Anne, México. - ryjohn1 I suggest you read the following thread:
https://answers.microsoft.com/en-us/msoffice/forum/all/my-ms-excel-window-goes-black-partially-and/596a3001-5d06-473a-9fce-1205d1425a17
And try asking Ravikumar Vadamalai regarding your problem. On the other hand, if you have no "disable graphics acceleration" option, it is probable that your hardware (graphics card) does not support graphics acceleration, and thus, you cannot disable it.
And, again, I suggest you post your feedback in the Windows Feedback Hub, and in the Feedback utility of Excel: File -- More... -- Feedback -- I have a suggestion. This way you might get some replies from Microsoft staff.
I hope this helps,
Kind regards,
Elizabeth Anne, México, Try closing and reopening the just the spreadsheet. Works for me 100% of the time.
