3pip phones ice issue

Any suggestions how to resolve the following issue poly vvx (and for testing trio in sfb mode).No audio when making a call to internet. Ie making a pstn call (ms calling plan) or calling another tea...

microsoft teams

Eric Marsi
Jun 22, 2021
So ive actually ran into this. This has something to do with the backend where the tenant was never originally provisioned for Skype for Business Online (IE After September 2019). The tenant that I have this issue in cannot get two-way audio on any 3PIP devices. It works on the same network as media can flow directly to the other device, but when it cannot, it relies on the Microsoft Cloud Interop Gateway. The only resolution here would be to contact Microsoft Support and request that SFBO be provisioned for your tenant.

Eric Marsi

MVP

Jun 22, 2021

So ive actually ran into this. This has something to do with the backend where the tenant was never originally provisioned for Skype for Business Online (IE After September 2019). The tenant that I have this issue in cannot get two-way audio on any 3PIP devices. It works on the same network as media can flow directly to the other device, but when it cannot, it relies on the Microsoft Cloud Interop Gateway. The only resolution here would be to contact Microsoft Support and request that SFBO be provisioned for your tenant.