Forum Discussion
Mailbox and other printer-specific settings are saved with an Excel file
Hi all, A client has some issues after they updated to Office 2016. When she prints a shared document, the print goes to the printer mailbox of her colleague, instead of her own. Seems Excel is r...
No one ever encountered this issue?
I have the same issue with our associates sharing Excel worksheets and it prints into the creator's mailbox. The registry option doesn't seem to work in Office 365/Excel 2016/Excel 2019. So far, the only two workarounds, I've uncovered, are
- The creator must change their default printer, open the workbook, click File >> Print >>Cancel, and then click File >> Save
- The person printing must remember to go into Printing Properties and change the printer mailbox