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Logan775's avatar
Logan775
Copper Contributor
Jun 05, 2019

Keyboard Freezing in Excel

Hello,   I am having a problem with my keyboard freezing in Microsoft Excel. When opening excel, the keyboard works normal and i am able to use the arrow keys to move cells within the workbook. How...
excel
SergeiBaklan's avatar
SergeiBaklan
Diamond Contributor
Jun 06, 2019

Logan775 , it looks like a bug in one of the builds, quite many people report about this issue.

fgoldstein's avatar
fgoldstein
Copper Contributor
Feb 19, 2020

SergeiBaklanThis is an old problem and it still isn't fixed. I've searched and seen complaints going back at least to 2014, in Excel 2013.

In my case I had no trouble with Excel 2010, but it was declared obsolete so I joined Office 365 and presumably have the very latest build. The build is well hidden but I think the build is Version 2001 build 12430.20184. I am using Windows 10 Pro on a ThinkPad E495 (AMD Ryzen 3500) with an external keyboard and screen, if any of this helps.

I usually have a bunch of spreadsheets open. In Excel 2010, it was one window and I had to switch between seeing one at a time. (Microsoft explained that policy by giving it a name, but I don't recall what it was.) In this later version of Excel 365, I have multiple Excel windows open and can copy from one to another, which is nice... BUT the keyboard routinely fails. I have to type into another window to get it back. Also, the cursor fails sometimes even when the keybaord works, so I can't see where I am.

I turned off Filter Keys, which a previous note said might help. So nothing right now seems to help. Can someone at Microsoft please look into it? Thanks!

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