Forum Discussion
Hyperlinks Not Resolving to Credentialed Website
Ok. If you haven't got that reg key, you could try to just create it at the location advised. It should go under the 16 branch if you are using office 365
- Can you clarify which location that would be? The requested location is: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet and the nearest that I have is HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common (but then there is no \Internet directory). Are you suggesting I add the registry key to the \Common folder since \Common\Internet does not exist? Thanks in advance.
- Add both the missing folder(s) and the key to the 16.0 one. I don't know if it'll work, but you can always try.
JKPieterse Thank you, that didn't quite do it but it lead me on a hunt for more details related to this topic and finally found one comment buried deep in a forum that suggested to create this entire registry string even if it did not exist. Here is the final answer that solved my problem https://social.technet.microsoft.com/Forums/en-US/128cb772-6745-412b-8a9f-af555fac1eb0/huperlink-does-not-open-in-word-2016-32-bit?forum=Office2016ITPro go all the way down to the very last comment by user boossy.
Basically you need to add the entire registry string even if it does not exist and you also have to both locations:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\9.0\Common\InternetIn both places create a DWORD (32-bit) named ForceShellExecute with a value 1