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abi21gail's avatar
abi21gail
Copper Contributor
Oct 06, 2023

Hyperlink unable to open

Hi! I inserted a dropbox link on my file, but the receiver of the file can't open the said link. But on my side there is no issue. Anyone can help me pls?
excel
abi21gail's avatar
abi21gail
Copper Contributor
Oct 06, 2023

Zeelmaekers hi! the dropbox link is available for viewing. I'm kinda confused whether the issues is from the excel or the dropbox

Zeelmaekers's avatar
Zeelmaekers
Copper Contributor
Oct 06, 2023

Hey abi21gail 

 

It's hard to say with this little information maybe you can request more information from the receiver. Can you open the link in an incognito tab (Ctrl+shift+n for most browsers) and check if you are able to view the content if you are able to. I don't think there is an issue with the link.

  • abi21gail's avatar
    abi21gail
    Copper Contributor
    Oct 06, 2023

    Zeelmaekers this is from receiver screenshot

    • Zeelmaekers's avatar
      Zeelmaekers
      Copper Contributor
      Oct 06, 2023

      Hey abi21gail 

      Thanks for providing more information,
      I recommend removing the screenshot as the forum posts are on a public forum and you just showed a full URL, next time try to hide the hyperlink with an editing tool. 🙂

      The issue the receiver is facing is a common issue that was documented. I think it could be useful to provide the recipient with the following link as they will need to do some small steps to fix this bug.
      https://learn.microsoft.com/en-gb/office/troubleshoot/office-suite-issues/cannot-locate-server-when-click-hyperlink 

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