Forum Discussion

Copper Contributor

Oct 06, 2023

Hyperlink unable to open

Hi! I inserted a dropbox link on my file, but the receiver of the file can't open the said link. But on my side there is no issue. Anyone can help me pls?

Copper Contributor

Oct 06, 2023

Hey Abigail,

Normally opening links in an Excel file shouldn't be an issue, but it can be when the path to where they link is not public. Check your Dropbox share options if everyone can access that file or if the file is private, this will probably be the issue.

Copper Contributor

Oct 06, 2023

Zeelmaekers hi! the dropbox link is available for viewing. I'm kinda confused whether the issues is from the excel or the dropbox

Zeelmaekers
Copper Contributor
Oct 06, 2023
Hey abi21gail

It's hard to say with this little information maybe you can request more information from the receiver. Can you open the link in an incognito tab (Ctrl+shift+n for most browsers) and check if you are able to view the content if you are able to. I don't think there is an issue with the link.
- abi21gail
  Copper Contributor
  Oct 06, 2023
  Zeelmaekers this is from receiver screenshot
  - Zeelmaekers
    Copper Contributor
    Oct 06, 2023
    Hey abi21gail
    
    Thanks for providing more information,
    I recommend removing the screenshot as the forum posts are on a public forum and you just showed a full URL, next time try to hide the hyperlink with an editing tool. 🙂
    
    The issue the receiver is facing is a common issue that was documented. I think it could be useful to provide the recipient with the following link as they will need to do some small steps to fix this bug.
    https://learn.microsoft.com/en-gb/office/troubleshoot/office-suite-issues/cannot-locate-server-when-click-hyperlink

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