Forum Discussion
How do I cancel my Microsoft enrollment?
- Norman_HarkerJan 20, 2022Brass Contributor
Yea_So Agreed! But the links I get just drive me round in circles.
My problem is that I have a Family subscription that doesn't expire until June 22nd 2022.
This was an upgrade from my previous subscription that expired on Jan 6 2022.
Despite this "upgrade" and an email from me in Early December, Microsoft charged me again in January for the renewal of the original subscription.
I complained but, as usual with Microsoft, absolutely no response because it was in their "two hard basket" that didn't fit a standard computer generated response.
I think I've managed to cancel another subscription for Jan 6th 2023. The system won't let me cancel either the January or the June subscription.
I'd like the refund as it cover the bottle of single malt that I need to cover the frustration suffered. But there's a dog's or no chance of that.
The lesson of this sorry tale is don't ever upgrade your subscription without cancelling out everything you have in future and to leave the process until as late as possible. It's a pity that, as often is the case, poor administration is letting down a spectacular product.
- Ken_Nielsen365May 19, 2021Copper ContributorThere was no phone number in the email, no way to reply. Just informing me that terms and conditions have been updated and that if I do not agree with update then I can cancel. I just want to cancel because I am not using the software.