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Copper Contributor

Nov 15, 2023

Help! Message: The file format and extension of .xls don't match.

I have a many-years-old excel file that just this morning gave me the message "The file format and extension of 'Ameriprise Monthly.xls' don't match". I am a non-tech user. That "Ameriprise Month...

excel

Excel on Mac

April_han

Copper Contributor

Nov 19, 2023

Hi,
I'm having a similar problem. Have you already solved this problem? If you have, could you please do me a favor? Thanks very much in advance:)

CathyPV
Copper Contributor
Nov 20, 2023
April_han No solutions to date. Looks like I just rebuild the file. ( Although I’ve made a second back up copy of every other important Excel file I have. Better late than never.)

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I have a many-years-old excel file that just this morning gave me the message \"The file format and extension of 'Ameriprise Monthly.xls' don't match\".

I am a non-tech user. That \"Ameriprise Monthly\" is the name of my file. I opened and looked at it just yesterday and it was fine. I have other .xls files that are fine. Basically I can open and close these files - that is my knowledge.

Is there somewhere I can upload this file so that a Microsoft expert can look at it and fix it? I don't see an option to attach a file here.

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I have a many-years-old excel file that just this morning gave me the message \"The file format and extension of 'Ameriprise Monthly.xls' don't match\".

Is there somewhere I can upload this file so that a Microsoft expert can look at it and fix it? I don't see an option to attach a file here.

"},"Conversation:conversation:3983649":{"__typename":"Conversation","id":"conversation:3983649","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3983649"},"lastPostingActivityTime":"2023-11-20T06:37:24.382-08:00","lastPostTime":"2023-11-20T06:37:24.382-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:3983649":{"__typename":"ModerationData","id":"moderation_data:3983649","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3983649_1":{"__typename":"Revision","id":"revision:3983649_1","lastEditTime":"2023-11-15T07:34:53.551-08:00"},"ForumReplyMessage:message:3987378":{"__typename":"ForumReplyMessage","id":"message:3987378","conversation":{"__ref":"Conversation:conversation:3983649"},"author":{"__ref":"User:user:2154352"},"revisionNum":1,"uid":3987378,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ExcelGeneral"},"subject":"Re: Help! Message: The file format and extension of .xls don't match.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3987378"},"parent":{"__ref":"ForumTopicMessage:message:3983649"},"body":"Hi,
I'm having a similar problem. Have you already solved this problem? If you have, could you please do me a favor? Thanks very much in advance:)","body@stringLength":"151","rawBody":"Hi,
I'm having a similar problem. Have you already solved this problem? If you have, could you please do me a favor? Thanks very much in advance:)","kudosSumWeight":0,"repliesCount":1,"postTime":"2023-11-19T11:48:51.725-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3987378_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8172},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwxMzI6MHxpbnQsMzk4NzQ4NCwzOTg3NDg0","node":{"__ref":"ForumReplyMessage:message:3987484"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747131246325":{"__typename":"CachedAsset","id":"theme:customTheme1-1747131246325","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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April_han No solutions to date. Looks like I just rebuild the file. ( Although I’ve made a second back up copy of every other important Excel file I have. Better late than never.)

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