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Anatoliy Babikov's avatar
Anatoliy Babikov
Copper Contributor
Oct 19, 2017

Exchange Autodiscover unable to contact

Hello, I'm using Office 365

when I'm trying to use New Query to get data from my email (Exchange Online source) I receive this error:

Exchange: We were unable to contact the Microsoft Exchange Autodiscover Service. Please make sure the Autodiscover Service is properly set up and your credential is valid

 

Remote Connectivity Analyzer returns this picture

So I think this is not Internet connection problems

 

How can I fix problem?

BI & Data Analytics
Excel Desktop
  • SergeiBaklan's avatar
    SergeiBaklan
    MVP
    Oct 22, 2017

    Hi Anatoliy,

     

    And that's not Exchange Online connector. I may confirm it works correctly within our corporate environment and to my knowledge where is nothing to adjust with autodiscovery settings within the connector.

     

    If other apps like Outlook 2016 work with your corporate cloud email, G&T connector also shall. That's more the question to your tenant admins.

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