Forum Discussion
Excel Workbook (.xlsb) Crashes On New Computer and Latest Update
JKPieterse Was there ever any resolution to this? I am having the same exact issue.
rnduser No, I never received a file.
- Christopher_BahrSep 15, 2020Copper Contributor
JKPieterse Would I be able to respond with a file with a similar issue?
This issue started up over the weekend, first on my desktop and one other user's computer, and this morning it started on my laptop. I maintain a design tool in excel, with multiple iterations over the past 2+ years. Starting this weekend, none of the files are able to be opened, even the oldest ones from years ago. I can send you the file if that is helpful in diagnosing the issue.
I have tried the following steps:
- Uninstall and reinstall Office, as well as repair
- Save the file multiple times from a computer where it works, and send it to myself- Open the file in Protected View: If calculations are set to automatic it will still crash, but it will work if calculations are set to manual before opening the file in question.
- I have saved the file as a .xlsm instead of .xlsb, and then the file does work successfully.- Upon re-saving this file back to .xlsb format, it crashes upon opening again
One thing I noticed this morning is that when I open the Object browser for the .xlsb version, it will say "Object library invalid or contains references to object definitions that could not be found."
My laptop updated again this morning, and it began to crash after that update. I reverted the updates and the file didn't crash, until an Intel Graphics driver was installed. I reverted the driver after that error returned, but it still will not work. From my bit of googling, I am wondering if the above findings indicate there is some sort of issue with VBA, or the graphics driver?
Any help would be immensely appreciated; if this issue becomes much more widespread it will drastically affect our ability to work effectively.
Thank you,
-Chris B- Prash_MSFTSep 17, 2020
Microsoft
Hey Christopher_Bahr - can you please consider Sending us a Frown once Excel reboots (post-crash) and including your email in the feedback? Our user feedback telemetry now has the ability to process crash info. from the prior session, hence asking.
thanx,
Prash
- JKPieterseSep 16, 2020Silver ContributorI'd love to see the file. See my website for my email address.
- Christopher_BahrSep 15, 2020Copper ContributorI have also tried repairing the Visual C++ that is installed on my two computers, to no avail.