Forum Discussion

pjvilloud's avatar
pjvilloud
Copper Contributor
Mar 29, 2020

Excel taking forever to launch and very slow

Hello,    I'm starting a conversation here since I am out of options concerning my Excel installation. I have installed Office Professionel Plus 2019 (I purchased a license...) and all the apps are...
excel
Prash_MSFT's avatar
Prash_MSFT
Icon for Microsoft rankMicrosoft
Apr 16, 2020

Thanx for providing the performance traces pjvilloud! We are investigating the bottleneck. 

 

thanx,

Prash  

pjvilloud's avatar
pjvilloud
Copper Contributor
May 19, 2020

Prash_MSFT Is this the official support for Office apps ? If not where can I have more support ?

  • Prash_MSFT's avatar
    Prash_MSFT
    Icon for Microsoft rankMicrosoft
    Jun 05, 2020

    pjvilloud - official means to engage Microsoft support would be https://support.microsoft.com/en-us/contactus/

     

    Btw, can you also please check whether updating your Nahimic audio driver (NahimicOSD.dll) to the latest version makes a difference when launching Excel? Analysis of the data you sent our way reveals root cause of the slowness is in us trying to load "NahimicOSD.dll" multiple times unsuccessfully, hence asking. 

     

    thanx,

    Prash

Resources