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Mayaelhamamsi's avatar
Mayaelhamamsi
Icon for Microsoft rankMicrosoft
Jan 11, 2024

Excel specific file not working

Hello Team,  I have a shared online sheet with my team that is no longer accessible to me on the desktop version, although I am able to open the same file and edit through the browser, and I am able...
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NikolinoDE's avatar
NikolinoDE
Gold Contributor
Jan 11, 2024

Mayaelhamamsi 

If you are experiencing issues with a specific Excel file that is not opening on the desktop version but works fine in the browser, you can try the following additional troubleshooting steps:

  1. Open in Safe Mode:
    • Try opening Excel in Safe Mode.
  2. Check for Add-ins:
    • Some Excel add-ins might be causing issues. Disable any third-party add-ins and try opening the file.
  3. Create a New Workbook and Copy Data:
    • Open a new workbook and copy the sheets/data from the problematic workbook to the new one.
  4. Check for File Corruption:
    • The file itself might be corrupted. If possible, try to access a previous version of the file or a backup.
  5. Check File Permissions:
    • Ensure that you have the necessary permissions to access and edit the file.
  6. Temporary Profile:
    • There could be an issue with your user profile. Try logging into a different user profile on your computer and see if the issue persists.
  7. Check Event Viewer:
    • Check the Event Viewer for any error messages related to Excel. This might provide more information about the issue.

 

Hope this will help you.

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