Forum Discussion

Copper Contributor

Jun 03, 2019

Excel shortcut freezes spreadsheet until I click on it with mouse (Excel 2019, Windows 10 Pro)

Problem: I switched from Office 2016 to 2019 via Office 365 subscription. Since then, my spreadsheet does not accept any keyboard inputs after I use the shortcut in Excel to change either font color...

excel

office 365

tkratz33

Copper Contributor

Jun 05, 2019

gyazo

I'm having the same issue. I've been on with Microsoft support for almost a day now, and nothing seems to fix it. We changed settings, rolled back updates, uninstalled and reinstalled office. Nothing helps.

Have you had any luck?

I'll keep you posted on any progress I make...

Logan775
Copper Contributor
Jun 05, 2019
I am having the exact same problem. I cannot figure out how to fix this issue!tkratz33
- tkratz33
  Copper Contributor
  Jun 07, 2019
  Logan775
  
  The Microsoft support team never called me yesterday as I was expecting. That said, my excel started working normally again today. No idea why.
  
  Sorry I'm unable to be more helpful. Hopefully the issue resolved itself for you as well.
- tkratz33
  Copper Contributor
  Jun 06, 2019
  Logan775
  
  Out of curiosity, what type of machine are you using?
  
  I'm running windows from a Parallels virtual machine on a macbook pro. I can't think of any reason why that would matter, but I tend to suspect my virtual machine when odd problems arise.
  
  I have a call scheduled with Tier 3 support today. I'll let you know if they're able to help.