Forum Discussion
Excel selects wrong cell
How do I make an official report to Microsoft?
Somewhere in this thread or another one, there's a link they suggested for raising a support case. They will, unfortunately, just put you in an endless loop of reinstalling, repairing etc., which in my experience (and that of others) will not resolve the issue.
We submitted an official complaint to Microsoft, and a support engineer was assigned to our case. After the initial response, which only included basic steps like reinstalling Office, we received no further response. We have already reinstalled Windows and even replaced the laptop, but the issue still persists
Yes, a familar story. They seem to not want to invest in properly investigating and/or resolving, and instead use these delaying tactics, the idea being the user eventually gives up (a friend who works for Three says they do exactly this for internet issues). They have dozens of cases to check, and dozens of users who've already tried the above steps. I don't for a moment believe MS are unable to fix this. But for some reason, they refuse to do so.
