Forum Discussion

Bronze Contributor

Nov 18, 2016

Solved

Excel partially unresponsive / or not UI not updating

Hello, I've got a couple of finance users that are experiencing the following Excel 2016 (C2R) issues. While working in Excel (and probably doing nothing special) the UI suddendly stops "working cor...

excel

Deleted
Nov 20, 2016
Hi Ivan,

may be disabling the hardware graphics accelaration could help. I found this thread on MS Answers with a similar problem: http://answers.microsoft.com/en-us/msoffice/forum/msoffice_excel-mso_win10/excel-2016-office-365-user-interface-gui-freezes/42139d40-ddb7-4c90-8c93-fa903d66b91b

Best,
Mourad

Ivan54

Bronze Contributor

Nov 20, 2016

Thanks, I didn't even knew there was hardware acceleration in Office.

I will give this a try on Monday and update this thread.

Olaf Hubel

Former Employee

Dec 06, 2016

Hi, we are looking at finding a Repro for this.

What version and built are you on? Did you get all the latest updates, and did this fix it?

Thanks,

Olaf

Ivan54
Bronze Contributor
Dec 07, 2016
I will have to check the installed build number next week at the users computers.
Disabling GPU Hardware Acceleration seem to work out, at least the user hasn't complained since.
- Olaf Hubel
  Former Employee
  Dec 07, 2016
  Happy it worked, but love to still find out how it happened so we can fix it.
  
  If you can find a repro (in the latest built) let me know.
  
  Olaf