Forum Discussion
Excel not working properly since updating to Windows 11
I think I have exactly the same issue.
Under windows 11, the mouse pointer in Excel occasionally does not work anywhere inside the excel sheet. Normally when you point it to an area inside the sheet the pointer turns to a cross to accept input. When it does not work, it stays as a pointer and no input is possible. When this happens, the following brings it back to life
1. click other open windows (not excel) and click back to Excel
2. move the horizontal slide bar to move the sheet horizontally
I have not tried reducing and re-opening the sheet, so can't say whether this will do it also.
I have three PCs that show this exact problem. Two were upgraded from Windows 10 (supported hardware and ungraded via the Windows upgrade channel), and the third is a new PC that came with Windows 11.
This is the list of things I tried with no result.
1. reinstalled Windows 11 (returned to Win10 and upgraded again, fresh install of Windows 11) in all three PCs
2. Online repair of Office 365
3. Uninstall and re-install of Office 365
4. Removing all Excel Addins.
I called Microsoft office help, and they remote-controlled my PC and online repaired Office 365 and tried a bunch of things with no result.
Sometimes, it is so bad and I can not work on any sheet, and almost every cell entry is frozen and needed to be brought back using the above two methods. I don't think the Microsoft help team knows what the problem is and thinks that online repair will fix it. Well, it did not and I think the problem is with Windows 11, not Excel.
I can go back to Windows 10 on two of the three PCS but the one that came with Windows 11 is stuck with this problem.
If anybody can suggest a potential fix, It would be greatly appreciated.
- I fix it, uninstalling excel365 and installing excel 2019, i lose the online and the integration with m365, but I can work untill MS fix the problem.
Yes, same here I have spoken with Microsoft Help 4 times and they clearly do not understand what is happening or what the issue is. One of the times they even made my PC unusable, really disappointed by them...
I hope Microsoft finds how to resolve this problem asap as Excel is a working tool most a lot of people...
I'm on Microsoft® Excel® for Microsoft 365 MSO (Version 2204 Build 16.0.15121.20000) 64-bit with Windows 11 and am still experiencing the same problems as you. It's intermittent but occurs regularly. I lose the ability to click on a cell to select it. Strangely, if I click the ribbon and wait for a tooltip to appear, the ability comes back and everything returns to normal. Sometimes I find it occurring if I hold down the right or left arrow keys to quickly move many cells at once.
Same here. But did not try waiting for the tool tip to appear.
My version of Excel is the latest
Microsoft® Excel® for Microsoft 365 MSO (Version 2202 Build 16.0.14931.20128) 64-bit
Another issue was a very long delay (>1min) when starting Excel from windows boot. A second Excel start is quick, though. This was due to a Dropbox addin. After removing it, Excel starts fine.
So, I suspect that Excel does not work well under Windows 11. No issues under Windows 10.
I hope they fix the non-response issue soon, otherwise, I will have to return to windows 10 on the two PCs I have although I am stuck with Windows 11 on a new PC.
Perhaps that's due to other software installed. I'm on Windows 11 for relatively long while, both with Excel on Current and Beta channels - no such issues.
