Forum Discussion

Copper Contributor

Jul 08, 2022

Excel Help

When I try and get Help with my Excel spreadsheets I get this message I am the account holder and there is no organization or administrator. How can I get Help by choosing the Help button?

excel

C_Bare

Copper Contributor

Jul 08, 2022

SergeiBaklan

I am not allowed to do that action. the check boxes are greyed out.

Here is my account information.

SergeiBaklan

Diamond Contributor

Jul 09, 2022

C_Bare

Sorry, I have no Office Home to play with it and check what could be wrong. Try to google more, I'm very sorry that not able to help.

C_Bare
Copper Contributor
Jul 09, 2022
It appears to be a registry problem. The solution is online.

Thanks.
- SergeiBaklan
  Diamond Contributor
  Jul 09, 2022
  C_Bare
  
  Any of such settings is in the registry. Any could be changed from user interface, if available, by policies or directly in register. The only problem is to know where and how.
  - C_Bare
    Copper Contributor
    Jul 09, 2022
    Here is what I found.
    https://docs.microsoft.com/en-us/office365/troubleshoot/access-management/office-feature-disabled
    I have not yet tried the solution.