Forum Discussion
Excel help does not work
One suggestion is to try signing out of your user account and signing in as an administrator.
Then, check if the issue persists in the administrator account.
If the Help feature works in the administrator account, you can try going back to your user account and see if the issue has been resolved.
Another suggestion is to try starting Excel in safe mode by pressing and holding the "Ctrl" key while starting Excel.
In safe mode, go to File --> Options --> Add-ins --> Manage COM Add-ins --> Go, and then untick the boxes for all add-ins displayed on the window.
Then select OK, quit Excel, and reopen it in normal mode (not safe mode).
A Windows and Office update is always advisable in advance!
I hope this helps!
I had not used help for a while in Excel until two days ago and it did not work again. I went through the steps to disable com addins again, of which I had left them unticked so why they were ticked again must be in an Excel update that did it. What was good of you replying to this was perfect timing because I could not remember where this fix was. I will have to save the fix because it seems like the issue will reappear.
