Forum Discussion

begumemte's avatar
begumemte
Copper Contributor
May 01, 2021

excel gets crashed

Hello all, My excel keeps on crashing and after recovering only data remains and all the graphs which I have plotted are gone. It happens every time with me which is very annoying when I am dealing ...
excel
NikolinoDE's avatar
NikolinoDE
Platinum Contributor
May 01, 2021

begumemte 

You want to restore your Excel, we need detailed information.

 

Without detailed information, no concrete proposal for a solution is possible. https://techcommunity.microsoft.com/t5/excel/welcome-to-your-excel-discussion-space/m-p/2204395

 

Please provide precise/more information, such as which version of Excel, which operating system.

Happened while you were working with Excel? ... with which worksheets? ... xls, xlsx, etc.?

What happened when opening the Excel?

Happened in OneDrive or Hard Disk?... as you can see, many questions who want an answer.

 

First of all, you could do a repair.

Repair an Office application

 

 

Thank you for your understanding and patience

 

Nikolino

I know I don't know anything (Socrates)

  • begumemte's avatar
    begumemte
    Copper Contributor
    May 07, 2021

    NikolinoDE 

    I was using 2019 professional plus version in windows 10. Whenever I open an xlsx file after saving (which contains many data, charts and diagrams) it crashes. It happened both in onedrive and hard disk. I did a repair both offline and online and also reinstalled it, but the issue was not solved. Then I uninstalled that version and installed 2016 professional plus version and now it is working fine. If the problem arises again, I will post it here.

    Thank you for your assistance.

    • NikolinoDE's avatar
      NikolinoDE
      Platinum Contributor
      May 07, 2021

      begumemte 

      Does the problem only happen with this file?

      ... even after the new installation?

      Does the problem only happen in files with this extension?

       

      If it's just this file, then follow these steps.

      Check whether the file contains a virus.

      Check whether the file is defective.

      Change file extension from .xlsx to .xlsm or .xls or .xml

      It would be best to send this file (if it is possible without sensitive data) to see exactly where the problem may be.

       

      I would be happy to know if the problem persists or has been resolved by it.

       

      Thanks for your patience and time.

       

      Nikolino

      • begumemte's avatar
        begumemte
        Copper Contributor
        May 07, 2021
        No sir, it happens with all the files which contain graphs and plots. Right now I do not have any screenshots otherwise I could have shown the error. I will definitely try the other extensions you have mentioned. And after I have installed other version, the problem has been resolved. But if it happens again I will post the error and the file here. Thanks a ton for helping.