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claesafk's avatar
claesafk
Copper Contributor
Jul 06, 2022

Excel freezes when displaying graphics on a 4K-monitor

I have an issue with Excel (Office16) on Windows 11 when connected to a monitor with 4K-resolution. Here is one way to reproduce the issue: 1. Start a new document 2. In column A, create a series o...
excel
office 365
aforatmosphere's avatar
aforatmosphere
Copper Contributor
Jul 15, 2022
I'm not exactly able to reproduce the problem the way you describe. I have yet to find a common way in which to reproduce it, but it most often happens when switching tabs.

I finally found a way to fix it for myself without moving to 1080p, which is to roll back the Geforce driver to 512.65 from 516.59. This mostly resolved my problems, and I found someone else with the same problem on NVidia's forums (https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/496299/geforce-grd-51659-feedback-thread-released-62822/). If you don't have an Nvidia graphics card, we probably have separate problems.
tomoam2's avatar
tomoam2
Copper Contributor
Feb 02, 2023
Try this:
https://support.cch.com/kb/solution/000188633/High-Resolution-displays-may-cause-display-issues-while-using-Microsoft-Excel-in-CCH-ProSystem-fx-Engagement-or-Workpaper-Manager?IsNewArticle=True
  • claesafk's avatar
    claesafk
    Copper Contributor
    Feb 03, 2023

    tomoam2: Thank you for the suggestion. My problem was eventually solved by MS support. The solution was to switch to a long time stable version of Office365. Since then, the problem is gone. Hopefully, the problem was solved also on the standard track of O365 by now. 

    • thomasjonesjr's avatar
      thomasjonesjr
      Copper Contributor
      Mar 20, 2023

      claesafk What version of office did they downgrade you to?  We are having very similar issues and I would like to try this version on our affected computers.

      • claesafk's avatar
        claesafk
        Copper Contributor
        Mar 23, 2023

        thomasjonesjr I am not sure that I was "downgraded". I was directed to another release-branch of the Office Suite, the "monthly enterprise channel". Here is the resolution as it was presented to me:

         

        Issue Description

        ============

        Excel stops responding on win11

         

        Cause

        ===========

        Version issue

         

        Resolution

        ===========

        The issue has been resolved after installing the monthly enterprise channel,

        • Download the https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdownload%2Fdetails.aspx%3Fid%3D49117&data=05%7C01%7Cabrcheng%40microsoft.com%7C186bae566d3b48b500c908da5fbe5ad8%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637927568497402919%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=1KyMmgB0Xvb39LKKv%2BIXFuOpfo%2Bako72DLrtF%2FJba6k%3D&reserved=0
        • Double click the downloaded exe and extract it to one local folder (e.g. D:\WorkSpace\ODT)

         

        • Run CMD windows as admin and run CD command for navigating to the ODT folder

         

        • Save the attached content as configuration file ConfigurationOffice365X64.xml to the ODT folder, 

         

        • Run command “setup.exe /configure ConfigurationOffice365X64.xml”

         

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