Forum Discussion
claesafk
Jul 06, 2022Copper Contributor
Excel freezes when displaying graphics on a 4K-monitor
I have an issue with Excel (Office16) on Windows 11 when connected to a monitor with 4K-resolution. Here is one way to reproduce the issue: 1. Start a new document 2. In column A, create a series o...
claesafk
Jul 11, 2022Copper Contributor
aforatmosphere: Can you reproduce the issue in any of the ways I describe above?
aforatmosphere
Jul 15, 2022Copper Contributor
I'm not exactly able to reproduce the problem the way you describe. I have yet to find a common way in which to reproduce it, but it most often happens when switching tabs.
I finally found a way to fix it for myself without moving to 1080p, which is to roll back the Geforce driver to 512.65 from 516.59. This mostly resolved my problems, and I found someone else with the same problem on NVidia's forums (https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/496299/geforce-grd-51659-feedback-thread-released-62822/). If you don't have an Nvidia graphics card, we probably have separate problems.
I finally found a way to fix it for myself without moving to 1080p, which is to roll back the Geforce driver to 512.65 from 516.59. This mostly resolved my problems, and I found someone else with the same problem on NVidia's forums (https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/496299/geforce-grd-51659-feedback-thread-released-62822/). If you don't have an Nvidia graphics card, we probably have separate problems.
- tomoam2Feb 02, 2023Copper ContributorTry this:
https://support.cch.com/kb/solution/000188633/High-Resolution-displays-may-cause-display-issues-while-using-Microsoft-Excel-in-CCH-ProSystem-fx-Engagement-or-Workpaper-Manager?IsNewArticle=True- claesafkFeb 03, 2023Copper Contributor
tomoam2: Thank you for the suggestion. My problem was eventually solved by MS support. The solution was to switch to a long time stable version of Office365. Since then, the problem is gone. Hopefully, the problem was solved also on the standard track of O365 by now.
- thomasjonesjrMar 20, 2023Copper Contributor
claesafk What version of office did they downgrade you to? We are having very similar issues and I would like to try this version on our affected computers.