Forum Discussion
Mariellevdr
Dec 11, 2019Copper Contributor
Excel Add-In Barcode Guru has stopped working properly - is showing DEMO
Have been using Barcode Guru since 15/01/2018 (when purchased - Microsoft Invoice and Store screenshot attached showing is still working). Has been working for almost 2 years but since 10/12/2019 ha...
JKPieterse
Dec 11, 2019Silver Contributor
In the mean time, you could try clearing the cache and cookies from Internet Explorer (yes, Internet Explorer), as that is the application which seems to be in-between Excel and add-ins from the store.
Mariellevdr
Dec 11, 2019Copper Contributor
FIXED!!!! 😉
Thanks JKPieterse for your efforts - not sure if your prompting helped but TEC-IT have come back to say there was an error on the Microsoft side and it has now been fixed (have attached a copy of their email for reference).
After they confirmed fix I have restarted everything and is now working perfectly again.
- JKPieterseDec 11, 2019Silver ContributorExcellent, glad my incantations have helped 😛