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Mariellevdr's avatar
Mariellevdr
Copper Contributor
Dec 11, 2019

Excel Add-In Barcode Guru has stopped working properly - is showing DEMO

Have been using Barcode Guru since 15/01/2018 (when purchased - Microsoft Invoice and Store screenshot attached showing is still working). Has been working for almost 2 years but since 10/12/2019 ha...
excel
Mariellevdr's avatar
Mariellevdr
Copper Contributor
Dec 11, 2019

Hi JKPieterse 

Thanks for trying to help.

Yes Excel and the computer are logged-in from the same account that the Add-In was purchased from.

I and 3 separate Microsoft Help staff have tried logging out and then back in.

When we log out the Add-In disappears.

When we login it reappears.

We have removed it and then reinstalled - getting the message "you already own this".

Have repaired Office and started Windows Clean ... all to no avail.

 

JKPieterse's avatar
JKPieterse
Silver Contributor
Dec 11, 2019

Mariellevdr Hi Marielle,

 

I've sent a message to Microsoft about this, hopefully someone will jump in.

  • JKPieterse's avatar
    JKPieterse
    Silver Contributor
    Dec 11, 2019

    In the mean time, you could try clearing the cache and cookies from Internet Explorer (yes, Internet Explorer), as that is the application which seems to be in-between Excel and add-ins from the store.

    • Mariellevdr's avatar
      Mariellevdr
      Copper Contributor
      Dec 11, 2019

      FIXED!!!! 😉

      Thanks JKPieterse for your efforts - not sure if your prompting helped but TEC-IT have come back to say there was an error on the Microsoft side and it has now been fixed (have attached a copy of their email for reference).

      After they confirmed fix I have restarted everything and is now working perfectly again.

       

      • JKPieterse's avatar
        JKPieterse
        Silver Contributor
        Dec 11, 2019
        Excellent, glad my incantations have helped 😛

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