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Excel 2019 freezes when when pasting embedded URL
Hi there, Team! I am running Office 2019 (Excel v1808, Build 10378.20029) and Win 10 21H1 (Build 19043.1237). Yesterday, I ran a manual check for updates on my Office suite, just to see if it was ...
- OK, I believe I have found the issue...
KB5005565 (Security Update for Microsoft Windows) seems to be causing the problem. Once I removed that update, and rebooted, the problem went away. Going to try this fix on the original user's PC tomorrow, and see if that fixes the issue there, too. If it does, then problem solved.
No... this document really only has email addresses as hyperlinks and "mailto:" hyperlinks in it. Nothing special... and only about 20-25 of them.
In another instance, I am just trying to copy/paste embedded hyperlinks from a web page (I've tried this same operation on different web pages) and as I go to paste, and hover over the formatting of the pasted data, Excel freezes...
Lastly (this is new), I went to Data > Get Data > From File > From Workbook and Excel just freezes up or crashes.
This last error really bothered me, so I closed everything rebooted, ran sfc /scannow and then ran MS Office online repair... Nothing has resulted in a change: Excel still freezes.
In another instance, I am just trying to copy/paste embedded hyperlinks from a web page (I've tried this same operation on different web pages) and as I go to paste, and hover over the formatting of the pasted data, Excel freezes...
Lastly (this is new), I went to Data > Get Data > From File > From Workbook and Excel just freezes up or crashes.
This last error really bothered me, so I closed everything rebooted, ran sfc /scannow and then ran MS Office online repair... Nothing has resulted in a change: Excel still freezes.
OK, I believe I have found the issue...
KB5005565 (Security Update for Microsoft Windows) seems to be causing the problem. Once I removed that update, and rebooted, the problem went away. Going to try this fix on the original user's PC tomorrow, and see if that fixes the issue there, too. If it does, then problem solved.
KB5005565 (Security Update for Microsoft Windows) seems to be causing the problem. Once I removed that update, and rebooted, the problem went away. Going to try this fix on the original user's PC tomorrow, and see if that fixes the issue there, too. If it does, then problem solved.
Leroy Gutierrez Microsoft has confirmed the issue and a fix is on its way. Thanks again for reporting the cause!
- Good catch! I'll report this.
