Forum Discussion
Editing cell notes crashes Excel
Relatively recent problem, but occurs frequently and can be easily replicated.
When editing a note on a cell, in certain circumstances when I exit the note the entire application closes down unexpectedly (all windows and open files), losing all changes made to all open files.
The two scenarios that I can replicate are:
- Exiting the note by clicking on a different Excel window
- Existing the note when it spans across a split window
Any help in getting this serious bug reported and fixed would be greatly appreciated.
3 Replies
This is a WINDOWS 11 issue/BUG.
Just tried editing notes on same file on both Win 11 and Win 10 machine. Win 10 machine works fine and as expected. Win 11 crashes every time.
Fixes You Can Try…
Disable Hardware Graphics Acceleration
My answers are voluntary and without guarantee!
Hope this will help you.
1. Update Excel:
Click on “File” > “Account” > “Update Options” > “Update Now”.
2. Check for file corruption:
Try opening other Excel files to check for crashes.
If there is a problem with only a specific file, click on “File” > “Open” > “Browse” and select “Open and Repair “.
3. Disable add-ins:
Click File > Options > Add-ins to disable all COM add-ins.
4. Reset Excel settings:
Close Excel, press Win + R, type %appdata%\Microsoft\Excel, Enter.
Rename the Excel15.xlb file (to Excel15_old.xlb) and restart Excel.
5. Repair Office:
Open Control Panel > Programs and Features, find Microsoft Office, right-click and select Change > Repair, restart Excel. “Repair”, restart your computer.
6. Check the content of comments:
Delete special characters or formatting in the annotations and re-enter the content.
Start Excel using Safe Mode:
Press Win + R, type excel /safe and enter.
Open the file in safe mode and try to edit the comments.
7. Contact Microsoft Support:
If the issue remains unresolved, submit a support request through the Microsoft 365 Administrator Center
