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JTJCourtney's avatar
JTJCourtney
Copper Contributor
Jun 12, 2023

Don't have option of "attach a copy instead"

Hi, 

 

I send a lot of Word and Excel documents as copies rather than as links.  

 

For saved files (whether saved to OneDrive or to the PC) I no longer have the option of attaching as a file, I can only send as a link, when I click "share" in the top right hand corner, this is what comes up 

 

 

For non saved documents I still have the option of either uploading and sharing as a link, or as attaching a copy. 

 

 

So the problem seems to be once the file is saved, but I cannot (for the life of me) find out where the setting is to give the option to send as a copy once the file is saved. 

 

Can anyone help - I'd hugely appreciate it!

 

20 Replies

  • BP_GT96's avatar
    BP_GT96
    Copper Contributor

    JTJCourtney 

     

    The option is still there it's nearly hidden on the right beside the gear. 

     

    Another example of changing something that works and deliverying a poor result.  My IT guy was really P****sed when we found this.  

     

    • SergeiBaklan's avatar
      SergeiBaklan
      Diamond Contributor

      BP_GT96 

      Great, thank for sharing. Beer from me to your IT guy if you say how. IMHO, that's from "the best is the enemy of good".

      • BP_GT96's avatar
        BP_GT96
        Copper Contributor

        SergeiBaklan .  I agree it's crap changing what already worked for no value no reason.

         

        Cheers enjoy your beer

    • JTJCourtney's avatar
      JTJCourtney
      Copper Contributor
      Ahh! Yes, you're right!! Why change it to that, not the best!!
  • ManoMangaldas's avatar
    ManoMangaldas
    Copper Contributor
    Having the same issue, is there a fix released yet or is it by design (in which case it is a real shame) ?
    • JTJCourtney's avatar
      JTJCourtney
      Copper Contributor
      Hey,
      I believe it is a design update (which I agree, is a shame), but the workaround detailed above is working a treat. I think it might be better than the original!
  • esmithey's avatar
    esmithey
    Copper Contributor
    Quitting One Drive can help as a workaround. It's not a permanent solution but it has helped us send as a pdf from word without having to save the file then attach it to an email.
  • Patrick2788's avatar
    Patrick2788
    Silver Contributor

    JTJCourtney 

    This might be fixed with an update.

     

    As a workaround until then, what if you add this to the quick access toolbar?

     

    • patelvd's avatar
      patelvd
      Copper Contributor

      Thank you very much Patrick2788 . The workaround is great. even better than earlier option.

      -vivek

    • ShadR1115's avatar
      ShadR1115
      Copper Contributor
      This worked amazing, thanks Patrick! Thought we were going mad as we've only had one reported user with this new interface and "attach a copy" option missing.
  • cloud_dan's avatar
    cloud_dan
    Copper Contributor

    Hi,

     

    Also getting this problem

     

    Attach a copy is missing from all Ms Office Apps apart from Excel

    • cloud_dan's avatar
      cloud_dan
      Copper Contributor
      Bit more info.

      If the Office docs are saved to a OneDrive location I don't get "attach a copy instead"

      If i move the file outside of Onedrive (ie downloads) the "attach a copy instead" option comes back.
      • JTJCourtney's avatar
        JTJCourtney
        Copper Contributor

        cloud_dan thank you and that's the same here, if the file is saved I can't attach a copy, if it it's unsaved I can.

         

        Very frustrating, I don't want to have to save everything I share! 

  • Cseelbach's avatar
    Cseelbach
    Copper Contributor
    I'm having same issue but other people have a the option to share as a copy but I don't.
    • JTJCourtney's avatar
      JTJCourtney
      Copper Contributor
      Yeah, it's a real shame. It changed last week, before then I was able to do so.

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