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MRouss's avatar
MRouss
Copper Contributor
Dec 19, 2023
Solved

Ctrl+D function does not work

Hello, I'm trying to use the function ctrl+d on excel to copy the content to the cell below and it is not working, only ctrl+r is working, which copies the cell content to the right. I tried changing the language, it works for a bit and then stops working. Is it a bug? I need help asap because I used it daily and now it annoys me very much that is not working, it saves me a lot of effort and time.

  • MRouss 

     

    If you have Webex installed, try disabling the shortcut for Declining Calls (Ctrl+D).

     

    From Windows Start Menu Open WebEx App.

    Click On settings Option.

    Navigate to 
    Keyboard Shortcuts  - In search menu type D – From List  - Uncheck Decline call option.
    click on save.
    Go back to MS Office apps and verify.

     

    Found it in another thread today and it has worked for several people.

  • hmorris328's avatar
    hmorris328
    Copper Contributor
    A couple of us in my office have had the ctrl+d issue this week too! We have been scouring the internet looking for the problem and this is it!!! Thank you for the post. It is now full functioning again. I depend on this function multiple times a day.
  • RANRUH's avatar
    RANRUH
    Brass Contributor

    MRouss 

     

    If you have Webex installed, try disabling the shortcut for Declining Calls (Ctrl+D).

     

    From Windows Start Menu Open WebEx App.

    Click On settings Option.

    Navigate to 
    Keyboard Shortcuts  - In search menu type D – From List  - Uncheck Decline call option.
    click on save.
    Go back to MS Office apps and verify.

     

    Found it in another thread today and it has worked for several people.

    • YeeWK's avatar
      YeeWK
      Copper Contributor

      Hi All,

       

      Unfortunately I do not have Webex installed and i still cannot figure this out. I've checked Zoom, RingCentral and even Teams and there is no conflict with Ctrl-D or Ctrl-R. Even tried the Safe Mode and Repair Excel and none of those worked. If anyone has found anything else please advice. Greatly appreciated. Thank you in advance.

    • Rach84's avatar
      Rach84
      Copper Contributor
      Thank you, I'm so happy to have this resolved! I didn't even click that it happened around the time webex was installed. Yay!
    • MRouss's avatar
      MRouss
      Copper Contributor
      Thanks for your response, I tried it but unfortunately nothing changed..
  • JKPieterse's avatar
    JKPieterse
    Silver Contributor
    Do you have any add-ins loaded that might have high-jacked that short-cut key? Or perhaps other software?
    • MRouss's avatar
      MRouss
      Copper Contributor
      No i dont have any add-ins loaded nether any other 3rd party software for the excel. I cannot find a reason for the shortcut to not work.. Thanks for your response
      • JKPieterse's avatar
        JKPieterse
        Silver Contributor

        MRouss Have you got any utility software either recently installed, or updated? I use Microsoft Powertools and that interfered with one of my Excel short-cuts so I turned off that feature in Powertoys as I didn't use it.

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