Forum Discussion
MIKE9241
Oct 16, 2024Copper Contributor
CAN'T ACTIVATE ms 365
i get no internet connection when trying to ACTIVATE 365 products have active internet using edge windows 10 no AV except defender error code 0x800713AB
Subha5
Jul 29, 2026Copper Contributor
The error 0x800713AB usually means Microsoft 365 cannot connect to the activation servers, even if your internet is working.
Try these steps:
- Restart your computer and internet connection.
- Make sure the date and time are correct.
- Sign out of Microsoft 365, then sign in again.
- Run the Microsoft support and recovery assistant.
- Temporarily disable VPN or proxy if you're using one.
- If the issue continues, try activating Microsoft 365 from a different network.
If none of these work, the problem may be with the Microsoft activation service or your account, so check your Microsoft 365 subscription status.
-iRoyals Systems