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Summer_Chow's avatar
Summer_Chow
Copper Contributor
Oct 21, 2021

Cannot open Excel files after upgrading to Windows 11

Hi, I just upgraded to Windows 11. Now, when I opened my excel files in my QNAP NAS, excel showed document recovery message: "Excel has recovered the following files. Save the ones you wish to keep....
excel
Ricdog65's avatar
Ricdog65
Copper Contributor
Dec 11, 2021
I had the same issue but came across this solution. Try to right-click on the file and select Open, instead of double-click.

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Now, when I opened my excel files in my QNAP NAS, excel showed document recovery message: \"Excel has recovered the following files. Save the ones you wish to keep....","body@stringLength":"822","rawBody":"

Hi,

I just upgraded to Windows 11. Now, when I opened my excel files in my QNAP NAS, excel showed document recovery message: \"Excel has recovered the following files. Save the ones you wish to keep.\". I tried to click the file to recover it but it has no response. Excel stopped there. I had to close Excel. I tried to reopen Excel and reopen the same file. It repeated. I could not open the file. 

Initially, I suppose my excel file is damaged but I don't know why because I edited the file the night before. It had not problem. Finally, I copied the excel file from my NAS to my local drive in my laptop (i.e. the one I connected to my NAS).  I opened the file in the local drive with Excel. It worked. I had no problem. Why?

 

Please help, thanks.

 

Summer

","kudosSumWeight":0,"postTime":"2021-10-21T08:21:11.886-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message2869882AttachmentNumber1\",\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/attachments/gxcuf89792/ExcelGeneral/118875/1/Screenshot%202021-10-21%20225801.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:excel","text":"excel","time":"2016-06-21T14:08:51.129-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2869882_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":35099},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

I just upgraded to Windows 11. Now, when I opened my excel files in my QNAP NAS, excel showed document recovery message: \"Excel has recovered the following files. Save the ones you wish to keep.\". I tried to click the file to recover it but it has no response. Excel stopped there. I had to close Excel. I tried to reopen Excel and reopen the same file. It repeated. I could not open the file. 

Initially, I suppose my excel file is damaged but I don't know why because I edited the file the night before. It had not problem. Finally, I copied the excel file from my NAS to my local drive in my laptop (i.e. the one I connected to my NAS).  I opened the file in the local drive with Excel. It worked. I had no problem. Why?

 

Please help, thanks.

 

Summer

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Try to right-click on the file and select Open, instead of double-click.","body@stringLength":"124","rawBody":"I had the same issue but came across this solution. Try to right-click on the file and select Open, instead of double-click.","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-12-10T18:35:41.760-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3036288_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":30903},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744326567586":{"__typename":"CachedAsset","id":"theme:customTheme1-1744326567586","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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