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Solved
Cannot access Help
For the last few weeks, every time I try to access Help, I get an error message "Sorry, something went wrong. Please check your network connection and try again." I'm using Excel in Microsoft...
- Check your office account status through File | Account (You can do this through Excel, Word, PowerPoint, or Outlook - 'Office Account' in that app.). There's likely an account error. Usually these can be fixed by Sign Out and then Sign In again. If the account puts up a fight, restart the computer and try to sign in again.
I am getting this same message, not only is my laptop connected by Ethernet it is also connected by Wi-Fi, it is maddening when you are trying to do something new and your assistant keeps going out of the room! Every time it happens I have to save my spreadsheet, close Excel and reopen for "Help" to re-establish an internet connection!
I've had this annoying problem for a while and what I finally figured out is that I also had to be logged into a microsoft.com account. In my case, I logged into this techcommunity and relaunched Excel and the Help System is now there.