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tstjuste's avatar
tstjuste
Copper Contributor
Jan 21, 2026

Can not open Microsoft 365 Excel

I've disabled all the add-ins, however when I try to open Excel, it just freezes.  I've tried to use the online troubleshooter as well as uninstalling and reinstalling and nothing works.

1 Reply

  • NikolinoDE's avatar
    NikolinoDE
    Platinum Contributor

    Confirm whether Excel itself is freezing or Windows is blocking it

    Try this exact test:

    Press Win + R

    Type: excel.exe /safe

    Press Enter

     

    If…

    • If Excel still freezes in Safe Mode → the problem is not add-ins
    • If it opens → something external (printer, graphics, profile, registry) is causing the freeze.

     

    Without more information about your specific situation, it's difficult to say for sure that this will solve the problem.

     

    My answers are voluntary and without guarantee!

     

    Hope this will help you.

     

    Was the answer useful? Mark as best response and like it!

    This will help all forum participants.

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