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Margot Rylah's avatar
Margot Rylah
Copper Contributor
Jun 10, 2018

AutoSum not working

I've been using Excel with AutoSum for many years.

Recently installed Office 365 and pre-existing spreadsheets are working as usual.

Have just set up a brand new spreadsheet with lots of cells to add.   AUTOSUM IS NOT WORKING!

Have done the following:   Click on cell to show total.  Click AutoSum > cursor through the row of cells to be added.  Press Enter and this formula comes into the cell instead of the total of the numbers in the cells.    =SUM(C8: AD8)

 

Have gone to File, Options, Formulas, Automatic > no response

Have checked format of all cells to be number, no decimal > no response. 

 

HELP???????????

 

Thanks!

44 Replies

  • dsol1980's avatar
    dsol1980
    Copper Contributor

    Make sure there are no spaces in your numbers!

    I found that, due to copying and pasting from a banking website, i had some extra blank spaces at the ends of numbers.  They don't figure into the autosum function.  Simply paste your column of numbers into Word or similar, and use the find and replace function to find all the spaces and replace with nothing.  Re-paste back into excel and voila!

    Margot Rylah 

  • Gordon1128's avatar
    Gordon1128
    Copper Contributor
    This is because MS Office 365 is the worst product ever released by Microsoft. Nothing works.. It should be pretty simple to click on a Autosum Icon and work. Nope. Not with office 365. Worthless product.
  • Jaybe1972's avatar
    Jaybe1972
    Copper Contributor

    Margot RylahI am not sure if this has been resolved yet but I have just had the same issue and found the problem was having spaces or tabs before the number I wanted to sum. Deleting the spaces allowed the cell to be formatted correctly to numbers and autosum started working again.

      • Not_tech_Savvy's avatar
        Not_tech_Savvy
        Copper Contributor

        @Leonard My auto sum does not auto sum as information is entered in excel.  All cells are in account format.  Should it auto sum as the info is entered or am I expecting too much?  I tried to follow all the above info but as my username says not tech savvy.

  • John_01's avatar
    John_01
    Copper Contributor

    After much experimenting, I found that downloading bank data "infected" the cells, including ones that look blank. In general, they "push" the Sum results down to below the last cell that is not empty or not infected, or some similar effect.  Changing the format has no effect.  Selecting infected cells then clicking delete removes the infection.

    Hopefully you can at least partially understand my cryptic diagram.

  • alphamanny's avatar
    alphamanny
    Copper Contributor

    Margot Rylah  Hello! It happened because your numbers were in text format. I had to multiply two columns. I derived the first column by multiplying two other columns using the IMPRODUCT function. Maybe that's why Excel thought the result was a text. So, instead, I multiplied using the usual formula method, =B1*C1. The resultant number was in number format! AutSum worked perfectly fine then.

    • barrymdho's avatar
      barrymdho
      Copper Contributor

      alphamanny , I think we addressed the formatting issue, where many had formatted to number or currency, where the auto sum still did not work. In my  case, I had formatted to number or currency and still the auto sum would not work, until I copy pasted into MS Word, cleared all formatting, then pasted back into Excel. FYI

      • Erik_Schroder's avatar
        Erik_Schroder
        Copper Contributor

        barrymdho 
        Is this the only solution ie copying the values from xcel and then pasting them in .doc and repeat the process to excel? I tried other options but this is the only one which works......

      • Leonard__'s avatar
        Leonard__
        Copper Contributor

        SergeiBaklan 

        Hi Sergei - thanks for your reply.

         

        I'm no expert but I have been using Excel for many years - many versions on many machines at home and work. I've always found Excel to be a bit flaky usually cured with a hard reboot when it goes weird occasionally (whine). This is the first time I've noticed a problem with merged cells. Maybe it's some anomaly on my machine? It's an i7 3.2 GHz with 16 GB RAM, 64 bit Win10 and Excel 2019.

         

        I'm pretty sure I have used auto sum on merged cells in the past on different machines with different versions of software. I found on my new machine with a column of single cells I can highlight them and auto sum - no problem. However, if I merge 2 cells horizontally and then have a column of these merged cells - auto sum does nothing. No errors no action. Cells were formatted as currency in both examples.

         

        Just a for-what-it's worth. I came across this out of my own frustration - didn't see it on Google which also seems weird like I'm the only one?

         

        Hope that was helpful.

        Bye

         

  • Meg0422's avatar
    Meg0422
    Copper Contributor

    Margot Rylah 

     

    I just encountered this too.  

     

    I am using Auto Sum to look at cells that have already Auto Summed several other cells.  I already checked and each one is set to currency.  The cell range is correct, J113:J116.  And my total to remit is $0, or $55,000+ but should be $62,725. 

     

    Accountants get cranky when AUTO SUM DOESN'T WORK.  How do you even explain that to the Board of Directors?  Oh, sorry guys, Excel doesn't work anymore.  It's ok.  I still have my trusty TI-5320SV CALCULATOR.

     

    Technically this file is from before I subscribed to Office 365, but the format was original .xlsx and there doesn't seem to be an option for Office 365 formatting.  Honestly, that shouldn't matter.  Excel should always be able to take into account old formatting or pop up a message about it like it did at the last big programming change.

     

    Side note - Someone suggested that the Auto Sum button on the ribbon shouldn't be used which is bogus.  It's there to be used.  

     

    • Meg0422's avatar
      Meg0422
      Copper Contributor

      Meg0422 

      Replying to myself for future readers:

       

      I saved and closed Excel.  When I re-opened it popped up a message that there was a circular reference.  Once I fixed it, the Auto Sum worked.

       

       

      Phew!

      • kgal805's avatar
        kgal805
        Copper Contributor

        Meg0422 I did everything listed in this chat and my autosum is still not working in every column

         

  • hannaaaase's avatar
    hannaaaase
    Copper Contributor

    This isn´t working for me because I don´t get the same drop down menu when I click "data". There is no place to hit numbers. What do I do? Margot Rylah 

    • Deleted's avatar
      Deleted

      hannaaaase 

       

      The screenshot that Haytham posted seems to indicate that clicking the Data ribbon gives you an option to change the cell format.  This is misleading.  Instead, you can either (a) select the range of cells and click the Home ribbon to find the indicated format cells dropdown list or (b) select the range of cells then right-click the range and select Format (near the bottom).  Finally, apply either General format or the relevant number format.

      • Haytham Amairah's avatar
        Haytham Amairah
        Silver Contributor

        Hi Deleted,

         

        I hope you next time to choose more appropriate terms because the term (misleading) is often used for deceptive and intended fraud.

        The polite term that you should say is that the screenshot might not be clear enough!

         

        Although I think it is clear enough because all Excel users are supposed to know that selected ribbon tab in the screenshot is the Home tab because it's popular, mostly used, and it's the first tab that appears to the user when he opens Excel.

         

        Regards

  • Haytham Amairah's avatar
    Haytham Amairah
    Silver Contributor

    Hi Margot,

     

    I frequently faced this issue before!

     

    The problem is:

    The cells are in Text format!

     

    I suggest in this case to select the entire sheet from the triangle in right-hand corner, then select General Format as follows:

     

    After that, go to the formula and update it.

     

    Regards

    • Margot Rylah's avatar
      Margot Rylah
      Copper Contributor

      Thanks Haytham Amairah.  I had already realised that the cells were in text format and had changed the appropriate cells to Number format. 

      BUT .. I hadn't reformatted the cells into which the totals were to be entered, via AutoSum.

       

      So .. THANK YOU!  I'm greatly relieved!  

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I've been using Excel with AutoSum for many years.

Recently installed Office 365 and pre-existing spreadsheets are working as usual.

Have just set up a brand new spreadsheet with lots of cells to add.   AUTOSUM IS NOT WORKING!

Have done the following:   Click on cell to show total.  Click AutoSum > cursor through the row of cells to be added.  Press Enter and this formula comes into the cell instead of the total of the numbers in the cells.    =SUM(C8: AD8)

 

Have gone to File, Options, Formulas, Automatic > no response

Have checked format of all cells to be number, no decimal > no response. 

 

HELP???????????

 

Thanks!

","body@stringLength":"768","rawBody":"

I've been using Excel with AutoSum for many years.

Recently installed Office 365 and pre-existing spreadsheets are working as usual.

Have just set up a brand new spreadsheet with lots of cells to add.   AUTOSUM IS NOT WORKING!

Have done the following:   Click on cell to show total.  Click AutoSum > cursor through the row of cells to be added.  Press Enter and this formula comes into the cell instead of the total of the numbers in the cells.    =SUM(C8: AD8)

 

Have gone to File, Options, Formulas, Automatic > no response

Have checked format of all cells to be number, no decimal > no response. 

 

HELP???????????

 

Thanks!

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AutoSum not working","moderationData":{"__ref":"ModerationData:moderation_data:4110904"},"body":"

Make sure there are no spaces in your numbers!

I found that, due to copying and pasting from a banking website, i had some extra blank spaces at the ends of numbers.  They don't figure into the autosum function.  Simply paste your column of numbers into Word or similar, and use the find and replace function to find all the spaces and replace with nothing.  Re-paste back into excel and voila!

Margot Rylah 

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Nothing works.. It should be pretty simple to click on a Autosum Icon and work. Nope. Not with office 365. Worthless product.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-06T10:06:42.997-07:00","lastPublishTime":"2023-10-06T10:06:42.997-07:00","metrics":{"__typename":"MessageMetrics","views":1663},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:ExcelGeneral/message:202662/message:3947644","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1445024":{"__typename":"User","id":"user:1445024","uid":1445024,"login":"Jaybe1972","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-07-04T07:34:03.923-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1445024"},"ModerationData:moderation_data:3564951":{"__typename":"ModerationData","id":"moderation_data:3564951","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:836693":{"__typename":"User","id":"user:836693","uid":836693,"login":"Leonard__","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-10-18T09:25:58.854-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:836693"},"ForumReplyMessage:message:3564951":{"__typename":"ForumReplyMessage","uid":3564951,"id":"message:3564951","revisionNum":1,"author":{"__ref":"User:user:1445024"},"readOnly":false,"repliesCount":5,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ExcelGeneral"},"parent":{"__ref":"ForumTopicMessage:message:202662"},"conversation":{"__ref":"Conversation:conversation:202662"},"subject":"Re: AutoSum not working","moderationData":{"__ref":"ModerationData:moderation_data:3564951"},"body":"

Margot RylahI am not sure if this has been resolved yet but I have just had the same issue and found the problem was having spaces or tabs before the number I wanted to sum. Deleting the spaces allowed the cell to be formatted correctly to numbers and autosum started working again.

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Jaybe1972 Gotta be numbers or currency. Sometimes merged cells won't work either.

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@Leonard My auto sum does not auto sum as information is entered in excel.  All cells are in account format.  Should it auto sum as the info is entered or am I expecting too much?  I tried to follow all the above info but as my username says not tech savvy.

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After much experimenting, I found that downloading bank data \"infected\" the cells, including ones that look blank. In general, they \"push\" the Sum results down to below the last cell that is not empty or not infected, or some similar effect.  Changing the format has no effect.  Selecting infected cells then clicking delete removes the infection.

Hopefully you can at least partially understand my cryptic diagram.

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Margot Rylah  Hello! It happened because your numbers were in text format. I had to multiply two columns. I derived the first column by multiplying two other columns using the IMPRODUCT function. Maybe that's why Excel thought the result was a text. So, instead, I multiplied using the usual formula method, =B1*C1. The resultant number was in number format! AutSum worked perfectly fine then.

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alphamanny , I think we addressed the formatting issue, where many had formatted to number or currency, where the auto sum still did not work. In my  case, I had formatted to number or currency and still the auto sum would not work, until I copy pasted into MS Word, cleared all formatting, then pasted back into Excel. FYI

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barrymdho 
Is this the only solution ie copying the values from xcel and then pasting them in .doc and repeat the process to excel? I tried other options but this is the only one which works......

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Margot Rylah Here's my 2 cents - you can't sum merged cells. 

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Leonard__ 

\n

Why not? - you can

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SergeiBaklan 

Hi Sergei - thanks for your reply.

 

I'm no expert but I have been using Excel for many years - many versions on many machines at home and work. I've always found Excel to be a bit flaky usually cured with a hard reboot when it goes weird occasionally (whine). This is the first time I've noticed a problem with merged cells. Maybe it's some anomaly on my machine? It's an i7 3.2 GHz with 16 GB RAM, 64 bit Win10 and Excel 2019.

 

I'm pretty sure I have used auto sum on merged cells in the past on different machines with different versions of software. I found on my new machine with a column of single cells I can highlight them and auto sum - no problem. However, if I merge 2 cells horizontally and then have a column of these merged cells - auto sum does nothing. No errors no action. Cells were formatted as currency in both examples.

 

Just a for-what-it's worth. I came across this out of my own frustration - didn't see it on Google which also seems weird like I'm the only one?

 

Hope that was helpful.

Bye

 

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Margot Rylah 

 

I just encountered this too.  

 

I am using Auto Sum to look at cells that have already Auto Summed several other cells.  I already checked and each one is set to currency.  The cell range is correct, J113:J116.  And my total to remit is $0, or $55,000+ but should be $62,725. 

 

Accountants get cranky when AUTO SUM DOESN'T WORK.  How do you even explain that to the Board of Directors?  Oh, sorry guys, Excel doesn't work anymore.  It's ok.  I still have my trusty TI-5320SV CALCULATOR.

 

Technically this file is from before I subscribed to Office 365, but the format was original .xlsx and there doesn't seem to be an option for Office 365 formatting.  Honestly, that shouldn't matter.  Excel should always be able to take into account old formatting or pop up a message about it like it did at the last big programming change.

 

Side note - Someone suggested that the Auto Sum button on the ribbon shouldn't be used which is bogus.  It's there to be used.  

 

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Meg0422 

Replying to myself for future readers:

 

I saved and closed Excel.  When I re-opened it popped up a message that there was a circular reference.  Once I fixed it, the Auto Sum worked.

 

 

Phew!

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Meg0422 I did everything listed in this chat and my autosum is still not working in every column

 

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This isn´t working for me because I don´t get the same drop down menu when I click \"data\". There is no place to hit numbers. What do I do? Margot Rylah 

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hannaaaase 

 

The screenshot that Haytham posted seems to indicate that clicking the Data ribbon gives you an option to change the cell format.  This is misleading.  Instead, you can either (a) select the range of cells and click the Home ribbon to find the indicated format cells dropdown list or (b) select the range of cells then right-click the range and select Format (near the bottom).  Finally, apply either General format or the relevant number format.

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Hi Deleted,

 

I hope you next time to choose more appropriate terms because the term (misleading) is often used for deceptive and intended fraud.

The polite term that you should say is that the screenshot might not be clear enough!

 

Although I think it is clear enough because all Excel users are supposed to know that selected ribbon tab in the screenshot is the Home tab because it's popular, mostly used, and it's the first tab that appears to the user when he opens Excel.

 

Regards

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Have you updated existing spreadsheet to current Excel version?  

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Tiffany McCarroll   Are you saying that autosum in older versions of Excel have been disabled?

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Hi Margot,

 

I frequently faced this issue before!

 

The problem is:

The cells are in Text format!

 

I suggest in this case to select the entire sheet from the triangle in right-hand corner, then select General Format as follows:

 

After that, go to the formula and update it.

 

Regards

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Thanks Haytham Amairah.  I had already realised that the cells were in text format and had changed the appropriate cells to Number format. 

BUT .. I hadn't reformatted the cells into which the totals were to be entered, via AutoSum.

 

So .. THANK YOU!  I'm greatly relieved!  

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I tried same. Didn't work!

 

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