Assigned job tickets to multiple people automatically

CindyCHU 

first what are the categories of job tickets, next based on previous historical information how long does each person spend to get the particular job ticket category take, next who's good at which category, gathering all these information you can use in your formula logic to forecast which category job ticket to assign.  In other words you rank each person on each job ticket category so you'll know which preferred job ticket you want to assign to each person based on their rank on how fast they can work on whichever category they're good at.