Forum Discussion

Copper Contributor

Sep 15, 2020

365 STOCK DATA not updating all stocks

Sept 15/20 - Not all the stocks in my excel 365 spreadsheet are updating. Is there a problem with the data source? Are you able to change data sources? How do I notify Microsoft of this problem?

excel

office 365

SergeiBaklan

Diamond Contributor

Sep 15, 2020

JimBo_KW

All data is provided by Refinitiv and updated with some delay, an issue could be on their site. More is here About the Stocks financial data sources

The only ways to contact Microsoft with concrete issue is to send a frown from File->Feedback or/and open support ticket.

JonLippold

Copper Contributor

Sep 16, 2020

SergeiBaklan

I am having same issue. I spent 2 hours on chat with MS tech this morning. She could not resolve. Ticket # 1010589201. She sent me to support forum. 😞

Sammy9673
Copper Contributor
Sep 16, 2020
JonLippold
Same here - I spent time with Microsoft this morning and also was told to go to support forum. They also gave me a case #, which I'm trying to get an update. I'm trying to ascertain whether this is a Microsoft/Refinitic problem or if I'm an isolated case. I think I'm going to start a new question to see if others are having this issue.
- Vidit340
  Copper Contributor
  Sep 16, 2020
  Sammy9673
  Same here - I just spent 2 hours with Microsoft they advise me to call Refinitic for support. Microsoft told me that they do not have anything to do with STOCKs data & Microsoft support team do not have any training to resolve this.